Call Center Sales Manager - Taguig
4 linggo ang nakalipas
Job summary
MCI is one of the fastest-growing tech-enabled business services companies in the USA with a strong call center footprint and operations across multiple countries We deliver Customer Experience CX Business Process Outsourcing BPO and Anything-as-a-Service XaaS cloud technology solutions across a wide range of industries including healthcare retail government education telecom technology e-commerce and financial services Our contact centers are powered by both on-site and remote agents leveraging advanced technologies to enhance customer journeys drive scalability and reduce costs At MCI we are committed to fostering an environment where professionals can build meaningful careers access continuous learning and development opportunities and contribute to the success of a globally expanding industry-leading organization The Call Center Sales Manager oversees all aspects of our call center team As a sales manager you will ensure an exceptional customer experience in all customer touchpoints including phone service and digital communication channels This involves managing a team of supervisors to help develop efficient operations promote sales and customer services You will work to continuously improve client metrics by providing leadership direction motivation to the workforce Candidates for this role should be experienced highly organized enjoy working with people possess strong work ethic A background in call center operations management is required while customer service technical support or back-office experience is preferred To be considered for this role you must complete full application on our company careers page including all screening questions brief pre-employment test
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