- Manages processes based on established performance standards, service & quality levels. Measure team overall performance (Productivity; Efficiency; Quality; Timeliness; Resource Availability; etc.)
- Responsible for supervising, managing and motivating team members on a daily basis.
- Builds capacity through resource planning, load balancing and cross training.
- Monitor team performance and report on metrics.
- Provide coaching for challenged team members and development for high potentials.
- Ensures readiness of Business Continuity plan and lead implementation if necessary.
- Manages and develops resources to take key positions as Process Coordinator. Helps teams execute career development plans.
- Develops team members to take on additional responsibilities. Conceptualize and implement internal rewards or employee programs within the unit for retention & growth.
- Contact point for the business on any issues and/ or concerns and proactively provide solutions.
- Manages internal updates/communication within the unit.
- Encourages people to contribute to company-wide initiatives and projects.
- Enforces compliance to company policies and effect disciplinary measures on violations.
- Continually seeks opportunities to increase customer satisfaction and deepen client relationships.
- Manages processes based on established performance standards, service & quality levels. Measure team overall performance (Productivity; Efficiency; Quality; Timeliness; Resource Availability; etc.)
- Responsible for supervising, managing and motivating team members on a daily basis.
- Builds capacity through resource planning, load balancing and cross training.
- Monitor team performance and report on metrics.
- Provide coaching for challenged team members and development for high potentials.
- Ensures readiness of Business Continuity plan and lead implementation if necessary.
- Manages and develops resources to take key positions as Process Coordinator. Helps teams execute career development plans.
- Develops team members to take on additional responsibilities. Conceptualize and implement internal rewards or employee programs within the unit for retention & growth.
- Contact point for the business on any issues and/ or concerns and proactively provide solutions.
- Manages internal updates/communication within the unit.
- Encourages people to contribute to company-wide initiatives and projects.
- Enforces compliance to company policies and effect disciplinary measures on violations.
- Possesses at least a Bachelor's/College Degree in any field.
- With 5 years professional experience in Insurance industry and 3 years experience as Process Coordinator or Subject Matter Expert
- Knowledgeable in MS products or similar tools/ systems
- Strong communication and meeting facilitation skills
- Organizational and time-management skills
- Strong business operations knowledge
- Good leadership skills and ability to motivate front-line employees; ability to lead and manage teams
- Ability to prepare, analyze, and effectively use different MIS reports
- Ability to work effectively across language & cultural barriers with US based customer
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Introduction · A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IB ...
Central Visayas, Naga, Philippines Buong oras1 araw ang nakalipas
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Introduction · At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are y ...
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We are looking for a motivated Team Leader with strong leadership, communication, and analytical skills, experienced in customer care and team development. Healthcare BPO experience in Medical Billing or RCM is preferred. · Key Responsibilities · Manage daily team activities, re ...
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DUTIES AND RESPONSIBILITIES · Manage and direct the daily activities of the Team Lead and full time employees, including creative resource planning and implementing call center strategies and operations. · Provide operational guidance. Train, coach, monitor, recognize, support an ...
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Job Description: · Leads and drives the team for continuous improvement towards set goals · Manage metrics and monitors team performance · Responds timely and accurately to the escalations of the direct reports · Assist Level 1 support towards 1st time resolution including identi ...
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We are currently looking for a Team Leader to start ASAP. The owners and managers at EB/SVC care about their employees and listen to their feedback. All of our company decisions take into account how they will affect our employees and what we can do to make it beneficial for our ...
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A Team Leader manages a team of agents helping them meet targets while reviewing performance and coaching them. · ...
Cebu City P4 linggo ang nakalipas
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We are hiring an experienced Customer Service Team Leader to join our on-site operations in Hernan Cortes, Mandaue City, Cebu. In this role, you will lead and support a team of Customer Service Representatives. · ...
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· About the job: Assistant Manager/Team Leader (Cebu) | Onsite · Work Setup: 100% onsite (Cebu) · Shift Schedule: 24/7; Shifting · Requirements: · Minimum 1 year of leadership experience · Insurance-specific experience in handling side of the business required · Preferably P&C c ...
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The team leader will be responsible for leading a team of agents in a BPO or call center environment. They will monitor performance metrics and provide coaching to address performance gaps. · ...
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We are seeking candidates with experience as Team Leaders to drive team success. The ideal candidate will have at least one year of experience in this role and strong communication and task management skills. · Assessing and enhancing productivity performance of agents. · Taking ...
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This Team Leader role will lead an average of 15 team members supporting brands such as Uniweb and Zoner. · ...
Cebu, Cebu ₱480,000 - ₱900,000 (PHP) bawat taon1 linggo ang nakalipas
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About the role · With Intelligence is a leading data and intelligence provider specializing in the asset management sector. We deliver high-quality insights and analytics, empowering clients to make informed investment decisions. We are looking for a highly motivated and detail ...
Cebu, Cebu ₱480,000 - ₱900,000 (PHP) bawat taon2 araw ang nakalipas
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Description · We are looking for a motivated Team Leader with strong leadership, communication, and analytical skills, experienced in customer care and team development. Healthcare BPO experience in Medical Billing or RCM is preferred. · Key Responsibilities · Manage daily team a ...
Cebu City P ₱480,000 - ₱900,000 (PHP) bawat taon3 araw ang nakalipas
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· With Intelligence is now a part of S&P Global, creating one of the most comprehensive data offerings for alternatives and private markets participants. We are now part of a larger organization with more than 35,000 staff worldwide, so we're able to understand nuances while hav ...
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About Us Helpware is a technology-driven company with offices in the USA Ukraine Mexico and the Philippines which provides Customer Experience & Operational Support for modern companies. The Team Leader will be responsible for managing leading and overseeing the activities of a t ...
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With Intelligence is now a part of S&P Global, creating one of the most comprehensive data offerings for alternatives and private markets participants. We are now part of a larger organization with more than 35,000 staff worldwide, so we're able to understand nuances while having ...
Cebu, Central Visayas ₱480,000 - ₱900,000 (PHP) bawat taon1 araw ang nakalipas
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We are seeking an experienced Team Leaderto join our growing organization. · The ideal candidate will have a strong background in coaching for empathy, · proven experience in contact center operations, · a history of achieving and exceeding KPIs and targets. · We are looking for ...
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Contact Center Team Leader - Philippines, Central Visayas, Naga - IBM
Paglalarawan
IntroductionAt IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems If so, lets talk.
Your Role And Responsibilities
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
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OTC Team Leader
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