- Creating innovative learning solutions for sales, products, customer service, and employee development.
- Resourcing learning initiatives with internal and external training experts.
- Handling vendor and contractor relationships.
- Evaluating program efficiency and continuously improving our solutions.
- Managing the archive of learning programs and materials.
- Developing learning content for all workgroups within both VCG Service and Sales channels.
- Leveraging a variety of training modalities including eLearning, Performance Support, and Virtual Instructor Led.
- Supporting new hire, continuing education, and career progression development.
- Identifying synergy for related content across all VCG channels.
- Designing pre and post-class activities to promote optimal learning.
- Facilitating/delivering content as part of the program pilot process.
- Managing training readiness processes for instructor-led programs.
- Exploring alternative deliverable types including micro-learning, video, and reinforcement to engage the modern learner and drive retention.
- Evaluating learning effectiveness by conducting measurement studies post-training.
What we're looking for...
You're energized by discovering the best new learning approaches and applying them to create engaging learning programs. You seek feedback and understand the importance of continuous improvement. You gain satisfaction from meeting key learning objectives and seeing the impact of a strong learning program.
You'll need to have:
- Bachelor's degree or four or more years of work experience.
- Four or more years of relevant work experience.
- One or more years of training design and/or facilitation experience.
- Experience with project management.
- Willingness to travel up to 25% of the time.
Even better if you have one or more of the following:
- Bachelor's degree in Education, Human Resources, Organizational Development or Business Administration.
- A Master's degree or complimentary certificates (CTT+, CRP).
- Consulted with HR professionals and their business clients.
- Leadership experience in any wireless or wireline channel as well as any Service or Sales channels.
- Strong working knowledge of Verizon systems, resources, and processes.
- Experience with Adobe Captivate, Articulate Storyline, Camtasia, Photoshop, Adobe Connect platform, and virtual delivery.
- Experience working in an Agile project management workflow.
- Experience working with IT systems development and the Jira platform.
- Experience authoring performance support materials, specifically using the Adobe Experience Manager (AEM) platform.
- Successful completion of the following programs or equivalent: TEACH, Experiential Facilitation Techniques, The Verizon Virtual Trainer. If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
Where you'll be workingIn this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.Scheduled Weekly Hours40Diversity and Inclusion
We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more. -
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Paglalarawan
When you join Verizon
Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together—lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
What you'll be doing...
You will explore what our people need to learn to be even better. Your programs and learning approaches will align with our business needs and be highly effective and in tune with our culture. You'll design learning solutions that are engaging, fun, and most importantly, build those capabilities needed to enable our people to create the Verizon of the future.
