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Cantonese-English Translator
1 linggo ang nakalipas
RSD Human Resources Management Consultancy Ortigas, Pilipinas"Cantonese-English Translator" · Provides quality customer service by applying SCAN Five Service Principles. Educates members, family, providers and caregivers regarding benefits and plan options. · Accurately explains benefits and plan options in person, via email or telephonica ...
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Vietnamese-English Translator
1 linggo ang nakalipas
RSD Human Resources Management Consultancy Ortigas, Pilipinas"Vietnamese-English Translator" · Provides quality customer service by applying SCAN Five Service Principles. Educates members, family, providers and caregivers regarding benefits and plan options. · Accurately explains benefits and plan options in person, via email or telephonic ...
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Mandarin-English Translator
1 linggo ang nakalipas
RSD Human Resources Management Consultancy Ortigas, Pilipinas"Mandarin-English Translator" · Provides quality customer service by applying SCAN Five Service Principles. Educates members, family, providers and caregivers regarding benefits and plan options. · Accurately explains benefits and plan options in person, via email or telephonical ...
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Korean-English Translator
1 linggo ang nakalipas
RSD Human Resources Management Consultancy Ortigas, Pilipinas"Korean-English Translator" · Provides quality customer service by applying SCAN Five Service Principles. Educates members, family, providers and caregivers regarding benefits and plan options. · Accurately explains benefits and plan options in person, via email or telephonically ...
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Cantonese Bilingual CSR 2024
2 araw ang nakalipas
RSD Human Resource Management Consultancy Ortigas, Pilipinas PermanentBilingual Customer Service Representatives provide customer service in English and a foreign language. Essential duties listed on a Bilingual Customer Service Representative resume sample are taking phone calls, answering to customer inquiries, translating documents, solving cust ...
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Korean Bilingual CSR
2 araw ang nakalipas
RSD Human Resource Management Consultancy Ortigas, Pilipinas PermanentKorean Bilingual Customer Service Representatives provide customer service in English and a Korean language. Essential duties listed on a Bilingual Customer Service Representative resume sample are taking phone calls, answering to customer inquiries, translating documents, solvin ...
French-English-Tagalog Translator - Ortigas, Pilipinas - RSD Human Resources Management Consultancy
Paglalarawan
"French-English-Tagalog Translator"Provides quality customer service by applying SCAN Five Service Principles. Educates members, family, providers and caregivers regarding benefits and plan options.
Accurately explains benefits and plan options in person, via email or telephonically.
Provides follow-up with members by clarifying the customer's issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
Consistently meets or exceeds the departmental standards, including, but not limited to: quality, productivity, and adherence to schedule and attendance.
Responds appropriately and promptly to member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, claims and all other issues following departmental policies and procedures and job aids.
Takes ownership of the issue, focusing on providing solutions and options for member, as necessary through resolution of member issue.
Increases member satisfaction by following up and resolving member issues, complaints, and questions in an efficient, timely and accurate fashion; coordinates resolution with providers and other departments as needed.
Follows policies and procedures and job aids in order to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions.
Follows all appropriate Federal and State regulatory requirements and guidelines applicable to SCAN Group operations, as documented I company policies and procedures.
Documents transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals.
Responds to routine member questions and concerns on specific medical group call queues as part of skill development.