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Cantonese-English Translator
Natagpuan sa: Talent PH A C2 - 3 araw ang nakalipas
RSD Human Resources Management Consultancy Ortigas, Pilipinas"Cantonese-English Translator" · Provides quality customer service by applying SCAN Five Service Principles. Educates members, family, providers and caregivers regarding benefits and plan options. · Accurately explains benefits and plan options in person, via email or telephonica ...
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Korean-English Translator
Natagpuan sa: Talent PH A C2 - 3 araw ang nakalipas
RSD Human Resources Management Consultancy Ortigas, Pilipinas"Korean-English Translator" · Provides quality customer service by applying SCAN Five Service Principles. Educates members, family, providers and caregivers regarding benefits and plan options. · Accurately explains benefits and plan options in person, via email or telephonically ...
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Vietnamese-English Translator
Natagpuan sa: Talent PH A C2 - 3 araw ang nakalipas
RSD Human Resources Management Consultancy Ortigas, Pilipinas"Vietnamese-English Translator" · Provides quality customer service by applying SCAN Five Service Principles. Educates members, family, providers and caregivers regarding benefits and plan options. · Accurately explains benefits and plan options in person, via email or telephonic ...
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French-English-Tagalog Translator
Natagpuan sa: Talent PH A C2 - 3 araw ang nakalipas
RSD Human Resources Management Consultancy Ortigas, Pilipinas"French-English-Tagalog Translator" · Provides quality customer service by applying SCAN Five Service Principles. Educates members, family, providers and caregivers regarding benefits and plan options. · Accurately explains benefits and plan options in person, via email or teleph ...
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AI Digital Manager for Business Operations
Natagpuan sa: Talent PH A C2 - 2 araw ang nakalipas
TechoMania Ortigas, Pilipinas"- Bachelor's degree or higher in any field, with a minimum of 2 years of relevant work experience. · - Fluent in English (native proficiency preferred) with a strong understanding of overseas cultures. Proficiency in Mandarin Chinese is essential for conducting work tasks. Prefe ...
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AI Digital Manager for Business Operations
Natagpuan sa: Talent PH A C2 - 2 araw ang nakalipas
SmartBooks, Inc. Ortigas, PilipinasJob Qualification: · - Bachelor's degree or higher in any field, with a minimum of 2 years of relevant work experience. · - Fluent in English (native proficiency preferred) with a strong understanding of overseas cultures. Proficiency in Mandarin Chinese is essential for conducti ...
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AI Digital Manager for Business Operations
Natagpuan sa: Foundit PH A2 - 3 araw ang nakalipas
Stellar Creations Ortigas, Pilipinas Permanent- Bachelor's degree or higher in any field, with a minimum of 2 years of relevant work experience. · - Fluent in English (native proficiency preferred) with a strong understanding of overseas cultures. Proficiency in Mandarin Chinese is essential for conducting work tasks. Prefer ...
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AI Digital Manager for Business Ops.
Natagpuan sa: Foundit PH A2 - 4 araw ang nakalipas
TechoMania Ortigas, Pilipinas PermanentQualifications: · - Bachelor's degree or higher in any field, with a minimum of 2 years of relevant work experience. · - Fluent in English (native proficiency preferred) with a strong understanding of overseas cultures. Proficiency in Mandarin Chinese is essential for conducting ...
Mandarin-English Translator - Ortigas, Pilipinas - RSD Human Resources Management Consultancy
Natagpuan sa: Talent PH A C2 - 3 araw ang nakalipas
Paglalarawan
"Mandarin-English Translator"Provides quality customer service by applying SCAN Five Service Principles. Educates members, family, providers and caregivers regarding benefits and plan options.
Accurately explains benefits and plan options in person, via email or telephonically.
Provides follow-up with members by clarifying the customer's issue, determining the cause, and identifying and explaining the solution. Escalates appropriate member issues to management or other departments as required.
Consistently meets or exceeds the departmental standards, including, but not limited to: quality, productivity, and adherence to schedule and attendance.
Responds appropriately and promptly to member/internal staff/providers by answering telephonic and written inquiries concerning benefits, eligibility, referrals, claims and all other issues following departmental policies and procedures and job aids.
Takes ownership of the issue, focusing on providing solutions and options for member, as necessary through resolution of member issue.
Increases member satisfaction by following up and resolving member issues, complaints, and questions in an efficient, timely and accurate fashion; coordinates resolution with providers and other departments as needed.
Follows policies and procedures and job aids in order to maintain efficient and complaint operations; communicates suggestions for improvement and efficiencies to management; identifies and reports problems with workflows following proper departmental procedures; actively participates in departmental staff meetings and training sessions.
Follows all appropriate Federal and State regulatory requirements and guidelines applicable to SCAN Group operations, as documented I company policies and procedures.
Documents transactions by completing applicable member forms and summarizing actions taken in appropriate computer system and following standards set by the department or by other authorized individuals.
Responds to routine member questions and concerns on specific medical group call queues as part of skill development.
