Mobility Transition and Delivery Specialist - Taguig - MicroSourcing

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Discover your 100% YOU with MicroSourcing

Position: Mobility Transition and Delivery Specialist (B2B AU Telco)

Location: BGC, Taguig

Work setup & shift: Onsite | Day shift

Be a part of something big at Microsourcing

We're building a new team to support a dynamic challenger in the Australian telco space; a company committed to redefining customer experiences and pushing the boundaries of digital innovation.

Our client serves mid-market to large enterprise customers and is committed to building a sustainable, high-performance environment in the Philippines. We partner with our client to foster an inclusive culture that attracts, develops, and retains top talent—creating an exceptional place to work while enabling the delivery of a world class service centre.

This is your chance to contribute to projects that connect millions nationwide while working with cutting-edge technology. Join us on this exciting journey and grow your career with a company that's at the forefront of the telecommunications industry

Job Summary:

The Mobility Transition and Delivery Specialist is a critical role covering two primary skillsets. The role is responsible for the seamless coordination and execution of new mobile fleet migrations and new service transitions for our valued customers. This role ensures on-time delivery and positive customer experience by meticulously managing all transition activities, from initial planning to final implementation.

The Mobile Transition Specialist will manage project timelines, proactively identify and mitigate risks, and effectively communicate with both internal and external stakeholders. This individual will be empowered to escalate potential issues to stakeholders and senior leadership (SLT) to safeguard project timelines, revenue, customer satisfaction, and operational efficiency.

Secondary to this role is the Delivery commitment to our customers; this role requires our team to be an internal fulfilment group supporting provisioning and change activities. Enterprise Mobile Fleets. Mobile Delivery will always assign a dedicated resource to each ticket and will own completion of that ticket and activities therein until completion. The Mobile Delivery Specialist will keep the internal stakeholders regularly updated and facilitate outcomes or raise issues as appropriate.

Your Role:

As a Mobility Transition and Delivery Specialist, you will:

• Transition Management: Oversee the end-to-end transition of customer mobile fleets and new mobile service activations, ensuring alignment with project plans and customer expectations.
• Project Planning & Execution: Develop detailed transition plans, manage project timelines, and track progress against key milestones.
• Stakeholder Management: Serve as the primary point of contact for both internal and external stakeholders, fostering strong relationships and ensuring clear communication throughout the transition process. This includes facilitating meetings, providing regular updates, and managing expectations.
• Customer Support & Guidance: Provide expert guidance and support to customers throughout the transition, addressing their questions, resolving issues, and ensuring a smooth onboarding experience.
• Risk Management: Proactively identify potential risks and issues that may impact the successful delivery of mobile transitions and develop effective mitigation strategies.
• Escalation Management: Escalate critical issues and potential delays to relevant stakeholders and senior leadership in a timely and effective manner, ensuring appropriate action is taken.
• Performance Monitoring & Reporting: Monitor the progress of mobile transitions, track key performance indicators (KPIs), and provide regular reports to management on transition status and outcomes.
• Process Improvement: Identify opportunities to improve the efficiency and effectiveness of the mobile transition process and contribute to the development of best practices.
• Contract Deliverables: Ensure all mobile transitions are delivered in alignment with customer contract deliverables.
• Mobile Delivery: Internal mobility change specialist for Enterprise Mobile Fleet Management Incorporating

- Re-sign of customer Mobile fleets

- Billing Offer Changes

- Bulk Feature changes

- Bulk terminations / suspensions

- Enterprise service migrations

- Provisioning of Modica SMS services

What You Need:

Non-negotiables

• Education: Bachelor's degree or relevant work experience
• Experience: Minimum of 5 years of experience in a similar role within the telecommunications industry or a related field.
• Project Management Skills: Demonstrated ability to plan, execute, and manage complex projects, with a focus on delivering results on time and within budget.
• Communication Skills: Exceptional verbal and written communication skills, with the ability to effectively communicate with a wide range of audiences, including customers, technical teams, and senior management.
• Stakeholder Management Skills: Proven ability to build and maintain strong relationships with internal and external stakeholders, and to effectively manage competing priorities.
• Problem-Solving Skills: Strong analytical and problem-solving skills, with the ability to identify and resolve issues in a timely and effective manner.
• Organizational Skills: Excellent organizational and time management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines.
• Attention to Detail: Strong attention to detail and a commitment to accuracy.
• Negotiation Skills: Ability to negotiate effectively to achieve outcomes that meet the needs of both the customer and the business.
• MS Excel: Strong knowledge of MS Excel will be beneficial.

Preferred skills/expertise

• Project management certification (e.g., PMP).

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About MicroSourcing

With over 9,000 professionals across 13 delivery centers, MicroSourcing is the pioneer and largest offshore provider of managed services in the Philippines.

Why join MicroSourcing?

You'll have:

• Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents, paid time-off, group life insurance, and performance bonuses
• A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities.
• Work-Life Harmony: Experience a culture that values your time, offering a balanced schedule and team-driven initiatives designed to help you enjoy life beyond work.
• Career Growth: Take advantage of opportunities for continuous learning and career advancement.
• Inclusive Teamwork: Be part of a team that celebrates diversity and fosters an inclusive culture.

Our commitment to 100% YOU

MicroSourcing firmly believes that our company's strength lies in our people's diversity and talent. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, and making room for opportunities for each individual to thrive.

At MicroSourcing, equality is not merely a slogan – it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating YOU and your 100%

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