- Responding to all travel-related service requests including but not limited to availability, fare quotation, ticket issuance, voluntary and involuntary cancellations/changes, seat assignment, baggage, and all other flight booking concerns
- Provide expertise and recommendations to clients based on their travel preferences within Scenic travel policies
- Responding to inbound emails and web messages
- Creating new outbound emails
- Processing transactions on proprietary and 3rd party systems
- Attending virtual or onsite huddles
- Receiving or making voice calls
- Providing feedback on opportunities to improve the process
- Calculating various costs for travel bookings e.g. flights, upgrades, and/or add-ons
- Providing specialist advice to other internal teams
- Prioritizing work across multiple queues/systems using Sabre and Galileo Systems
- Quality checking own or other team members' work before finalizing
- Rapid task switching based on priorities/urgencies based on business needs
- Manage GDS assigned Queue Banks
- Maintain organized records of client interactions through our productivity logs
- Meets and exceeds client satisfaction
- Sending start and end of shift report (SOS/EOS)
- Excellent communication skills in English – written and spoken
- Ability to adapt communication to different countries/cultures
- Experience with different proprietary web applications and MS Office Suite
- Advanced Galileo and Sabre GDS knowledge skills (native/command-driven)
- Excellent geographic and airline knowledge
- Ability to work well in a fast-paced and dynamic environment
- Willing to work onsite
- Amenable to work on shifting schedules depending on business needs
- Willing to Overtime including Rest Day Overtime as needed
- Collaborate with colleagues, including internal department, operations teams, and reporting lines to ensure seamless client experiences
- Possess strong Multi-Tasking Skills
- Can work with minimal supervision
- Competitive Total Rewards (Compensation, HMO, Group Life Insurance and Performance bonuses)
- A very collaborative work culture
- Find a balance between work and life that fits you. Do what you do best with MicroSourcing
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Flight Booking and Ticketing Agent
6 araw ang nakalipas
MicroSourcing Philippines, Quezon City, Pilipinas Buong orasWith over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Flight Booking and Ticketing Agent (Intermediate), be 100% YOU with MicroSourcing · A Flight Booking and Ticketing Agent (Inter ...
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Flight Booking and Ticketing Agent
6 araw ang nakalipas
MicroSourcing Philippines, Quezon City, Pilipinas Buong orasWith over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Flight Booking and Ticketing Agent (Senior), be 100% YOU with MicroSourcing · An Flight Booking and Ticketing Agent (Senior) is ...
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Flight Booking and Ticketing Agent
6 araw ang nakalipas
MicroSourcing Philippines, Quezon City, Pilipinas Buong orasWith over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Flight Booking and Ticketing Agent (Team Lead), be 100% YOU with MicroSourcing · A Flight Booking and Ticketing Agent (Team Lea ...
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Travel & Crew Specialist (Philippines)
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Carnival Cruise Line Philippines, Manila, Pilipinas Buong orasJob ID 7920 Location Manila, Metro Manila Date posted 02/28/2024 Job Description · CASI, Cruise Administration Services Inc, a Carnival Cruise Line entity in the Philippines currently has a Crew & Travel Operations Specialist available. · Only candidates located in the Philippine ...
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Customer Support Advisor
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Dyninno Group Manila, Philippines, Pilipinas Buong orasCustomer Support Advisor is the position responsible for providing customer service to the company's clients with existing reservations, assist the sales department with technical GDS procedures, and work on customer preferences and company interests. The Agent will be involved a ...
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Business Analyst
4 araw ang nakalipas
NodeFlair Manila, PilipinasOverview · The Business/System Analyst (BA/SA) is the interface between business users and development team. BA is responsible for understanding business users requirements and translate these into various documents (analytical and technical) for various stakeholders. · Responsib ...
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General Worker for Saudi Arabia
1 linggo ang nakalipas
Mactan Manila, PilipinasLocation: Makkah, Saudi Arabia · - A car polisher worker is required to work in · a large and leading company in Saudi Arabia · Need only Muslims · Skills : · Good English speaking skills · Good communication and teamwork skills · Experience is not required, But if there is a ...
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Business Analyst
1 araw ang nakalipas
Gamma Interactive Inc Manila, Pilipinas Buong orasJob Purpose · The Business/System Analyst (BA/SA) is the interface between business users and development team. BA is responsible for understanding business users' requirements and translate these into various documents (analytical and technical) for various stakeholders. · Respo ...
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Window tinter
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Mactan Manila, PilipinasLocation: Jeddah , Saudi Arabia · Company: 3M · We are seeking a highly experienced Senior PPF and Window tint Film Installation Technician to join our team. The ideal candidate will have a minimum of 6 years of relevant experience in a leading company within the industry. · This ...
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Norwegian-speaking Customer Service Agents to Manila
2 linggo ang nakalipas
Nordic Jobs Worldwide Manila, Pilipinas Buong orasOur client:As digital transformation continues to accelerate, our client is at the center of this change—supporting their clients' digital journeys and offering our professionals exciting career opportunities. The company's success comes from the talent and commitment of their pr ...
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Work in the Philippines Finnish-speaking Service Desk Analyst needed in Manila
1 linggo ang nakalipas
Nordic Jobs Manila, PilipinasAre you looking for a new adventure away from Europe in Southeast Asia? Here is a unique chance as we currently are looking for Finnish speakers to work in the archipelagic country of the Philippines · Our client: · As digital transformation continues to accelerate, our client is ...
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Work in the Philippines Polish-speaking Service Desk Analyst needed in Manila
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Multilingual Worldwide Manila, PilipinasAre you yearning for a new adventure in Southeast Asia? · Here is a unique chance as we currently are looking for a tech-savvy Polish-speaker to work in the archipelagic country of the Philippines · Our client: · As digital transformation continues to accelerate, our client is a ...
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Ticketing Associate
6 araw ang nakalipas
Microsourcing Philippines Inc Pasig City, Pilipinas Buong orasPosition: Intermediate Role · Work Type: Full-time · Set-up: Onsite · Schedule: Day/Mid/Night Shift · Location: Cyberscape Beta, Ortigas, Pasig · Salary: Php 30,000 to Php 35,000 · With more than 6,000 professionals across 9 delivery centers in the Philippines, MicroSourcing rema ...
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Ticketing Associate
6 araw ang nakalipas
MicroSourcing Philippines, Pasig City, Pilipinas Buong oras· Daily ResponsibilitiesResponding to all travel related service requests including but not limited to availability, fare quotation, ticket issuance, voluntary and involuntary cancellations/changes, seats assignment, baggage and all other flight booking concerns · Provide expert ...
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Hiring - Travel Account
1 linggo ang nakalipas
METACOM EASTWOOD Quezon City, Pilipinas Buong orasProvide courteous, efficient, and accurate assistance to customers seeking information, reservations, ticketing, and solutions for their travel-related queries and concerns.Utilize Global Distribution Systems (GDS) to make reservations, book flights, hotels, and other travel arra ...
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Hiring - Travel Account
15 minuto ang nakalipas
METACOM EASTWOOD Quezon City, Pilipinas Buong orasProvide courteous, efficient, and accurate assistance to customers seeking information, reservations, ticketing, and solutions for their travel-related queries and concerns. · Utilize Global Distribution Systems (GDS) to make reservations, book flights, hotels, and other travel a ...
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Quezon City
6 araw ang nakalipas
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Quezon City
15 minuto ang nakalipas
Metacom Quezon City, PilipinasAre you a dedicated professional with a passion for customer service? Are you well-versed in the use of GDS (Global Distribution System) and have prior experience in the Travel industry? If so, we have an exciting opportunity for you as a Customer Service Representative within ou ...
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Quezon City
2 araw ang nakalipas
Metacom Quezon City, PilipinasAre you a dedicated professional with a passion for customer service? Are you well-versed in the use of GDS (Global Distribution System) and have prior experience in the Travel industry? If so, we have an exciting opportunity for you as a Customer Service Representative within ou ...
Flights Ticketing - Metro Manila / NCR, Pilipinas - Microsourcing Philippines Inc
Paglalarawan
Position: Intermediate RoleWork Type: Full-time
Set-up: Onsite
Schedule: Day Shift
Location: Cyberscape Beta, Ortigas, Pasig
Salary: Php 30,000 to Php 35,000
A Ticketing Associate is expected to:
*Terms & Conditions apply
