- Handles first line incidents, including triage and troubleshooting, resolution where possible and if required assigning tickets to 2nd/3rd line support teams and third parties
- Supports Service Request Management and Service Restoration Management Level 1
- Fluent in Polish and proficient in written and verbal communication in English.
- Keen attention to detail.
- Proficient computer and technical skills.
- Solid analytical and problem-solving skills.
- Good process mapping ability.
- Proactive, service-minded and able to multi-task.
- Good interpersonal skills (empathy, verbal dexterity, etc.)
- Ability to work in shifts
- Bachelor's Degree in any field.
- Willing to relocate to the Philippines.
- Customer Orientation
- Customer Responsiveness
- High Impact Communication
- Clear Communication
- Opportunity to boost your career in one of the world's biggest IT and business services consulting services firms
- Very good local salary
- Relocation package including flight and accommodation (first month)
- Medical insurance coverage, work permit and visa
- Modern working environment
- Cultural interaction
- Career development in a multinational company
-
Work in the Philippines Finnish-speaking Service Desk Analyst needed in Manila
1 linggo ang nakalipas
Nordic Jobs Manila, PilipinasAre you looking for a new adventure away from Europe in Southeast Asia? Here is a unique chance as we currently are looking for Finnish speakers to work in the archipelagic country of the Philippines · Our client: · As digital transformation continues to accelerate, our client is ...
-
IT Business Analyst
5 araw ang nakalipas
Reliasourcing Inc Metro Manila / NCR, Pilipinas Buong orasDefinition: · IT business analysts are experts in both business administration and information technology. Their primary responsibilities include liaising between IT and the executive branch, improving the quality of IT services, and analyzing business needs · Call: · We are l ...
-
IT Business Analyst
5 araw ang nakalipas
WeSource Management Consultancy Firm Metro Manila / NCR, Pilipinas Buong orasWe are looking for a IT Business Analyst for our bank client in Makati · Salary: up to 200k · Set up: On site · A Business Analyst (BA) in the IT sector plays a crucial role in bridging the gap between technology and business objectives. Here's a typical job description for an IT ...
-
IT Business Analyst
5 araw ang nakalipas
WeSource Management Consultancy Firm Metro Manila / NCR, Pilipinas Buong orasWe are looking for a IT Business Analyst for our bank client in Makati · Salary: up to 200k · Set up: On site · A Business Analyst (BA) in the IT sector plays a crucial role in bridging the gap between technology and business objectives. Here's a typical job description for an ...
-
Cybersecurity Analyst
5 araw ang nakalipas
Microsourcing Philippines Inc Metro Manila / NCR, Pilipinas Buong orasCybersecurity Analyst, be 100% YOU with MicroSourcing · A Cybersecurity Analyst is expected to:Have a working understanding of reviewing suspicious threat activity via logs and security applications to determine the nature of a possible threat. Analyst will also be able to decide ...
-
Insight Analyst
5 araw ang nakalipas
Microsourcing Philippines Inc Metro Manila / NCR, Pilipinas Buong orasWith over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Insight Analyst (Intermediate), be 100% YOU with MicroSourcing · The Insights Analyst will be responsible for assisting with ...
-
SOC Analyst Level 2
5 araw ang nakalipas
Microsourcing Philippines Inc Metro Manila / NCR, Pilipinas Buong orasWith over 7,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · SOC Analyst Level 2, be 100% YOU with MicroSourcing · A SOC Analyst Level 2 is expected to: Handle incident escalations and i ...
-
IT Business Analyst
1 linggo ang nakalipas
Seven Seven Global Services Inc Metro Manila / NCR, Pilipinas Buong orasRole Description: · This is a full-time on-site role located in Makati/Ortigas for an IT Business Analyst. As an IT Business Analyst, you will be responsible for analyzing the business needs of clients, identifying areas for improvement, recommending solutions, and designing proc ...
-
IT Business Analyst
5 araw ang nakalipas
Collabera Technologies Private Limited Inc Metro Manila / NCR, Pilipinas Part timeCollabera Digital is seeking a talented and motivated IT Business Analyst to join our dynamic team. As an IT Business Analyst, you will be responsible for understanding client requirements, translating them into technical specifications, and collaborating with cross-functional te ...
-
SOC Analyst Level 2
5 araw ang nakalipas
Microsourcing Philippines Inc Metro Manila / NCR, Central Luzon, Southern Tagalog, Pilipinas Buong orasWith over 8,000 professionals across 9 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · A SOC Analyst Level 2 is expected to: · The core objectives and responsibilities of the Senior Security Analyst include (but ...
-
Compliance Analyst
5 araw ang nakalipas
SiteMinder Philippines, Manila, Pilipinas Buong orasAt SiteMinder we believe the individual contributions of our employees are what drive our success. That's why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture ...
-
Service Desk Analyst
5 araw ang nakalipas
Stagwell Philippines, Manila, Pilipinas Buong orasStagwell empowers talented, passionate, and creative leaders with vision to deliver breakthrough ideas on behalf of the worldâs most ambitious clients. · We believe that the differences among us fuel innovation and drive us to achieve extraordinary results. We take great pride in ...
-
Senior Analytics and Automation Analyst
5 araw ang nakalipas
Microsourcing Philippines Inc Southern Tagalog, Metro Manila / NCR, Central Luzon, Pilipinas Buong orasWith over 8,000 professionals across 12 delivery centers in the Philippines, MicroSourcing remains the country's largest offshoring solutions provider. · Senior Analytics and Automation Analyst, be 100% YOU with MicroSourcing · SummaryThe Senior Analytics and Automation Analyst ...
-
Associate Research Analyst, Base/Battery Metals
5 araw ang nakalipas
S&P Global Manila, Philippines, Pilipinas Buong orasS&P Global Commodity Insights · The Role: Analyst, Base/Battery Metals · In this dynamic role, you will gather content relating to metal market supply and demand components concentrating on ferrous or non-ferrous metals, battery materials, or other critical minerals, analyzing th ...
-
Analyst, Base/Battery Metals
5 araw ang nakalipas
S&P Global Manila, Philippines, Pilipinas Buong orasS&P Global Commodity Insights · The Role: Analyst, Base/Battery Metals · In this dynamic role, you will gather content relating to metal market supply and demand components concentrating on ferrous or non-ferrous metals, battery materials, or other critical minerals, analyzing th ...
-
SOC Analyst
5 araw ang nakalipas
Eclaro Business Solutions Incorporated Metro Manila / NCR, Pilipinas Buong orasSOC Analyst · Role · We are looking for a SOC Analyst to join our Cyber Defense Center. He/She will be in charge to protect group by detecting and responding to cyber incidents. Security threats have increased drastically in the last few years and organizations are facing an inc ...
-
Data Visualization Expert
5 araw ang nakalipas
Asia Peopleworks Inc Metro Manila / NCR, Pilipinas Buong orasAs a Data Visualization Expert, you will be responsible for turning raw data into meaningful and visually stunning representations that drive actionable insights for the organization. You will work closely with our data analysts, data engineers, and other stakeholders to design, ...
-
Business Analyst
5 araw ang nakalipas
Seven Seven Global Services Inc Metro Manila / NCR, Pilipinas Buong oras· • Support the company's New Web project in capturing and analyzing business requirements based on the backlog provided · • Coordinate with business units, other business analysts, and (if needed) other cross functional teams in defining a feasible solution, user experience, f ...
-
Cybersecurity Analyst – Linux wise
5 araw ang nakalipas
Xurpas, Inc. Philippines, Manila, Pilipinas Buong orasXurpas Inc. is a trusted, publicly listed technology company with twenty years of experience. We focus on helping our customers by offering digital transformation services including website and mobile app development, software solutions for enterprise resource planning and HRIS, ...
-
Business Analyst
5 araw ang nakalipas
Technical Innovation Pty Ltd Metro Manila / NCR, Pilipinas Buong orasBusiness Analyst | Insurtech | Permanent WFH · Our team is growing · We are seeking exceptional individuals to join our dynamic company as we revolutionize the Insurtech industry. · uBind is an innovative SaaS company with a state of the art InsurTech platform which is changin ...
Work in the Philippines Polish-speaking Service Desk Analyst needed in Manila - Multilingual Worldwide
Paglalarawan
Are you yearning for a new adventure in Southeast Asia?
Here is a unique chance as we currently are looking for a tech-savvy Polish-speaker to work in the archipelagic country of the Philippines
Our client:
As digital transformation continues to accelerate, our client is at the center of this change — supporting their clients' digital journeys and offering our professionals exciting career opportunities. The company's success comes from the talent and commitment of its professionals. As one team, they share the challenges and rewards that come from growing the company, which reinforces their culture of ownership. All of the professionals working for them will benefit from the value they collectively create. Here is a chance to be part of building one of the largest independent technology and business services firms in the world.
Living in Metropolitan Manila:
Taguig is a highly urbanized city in Metro Manila that has seen a boom in growth over the past few decades both in its economy and infrastructure. The cost of living is around 50% compared with the Nordic countries so you will live very comfortably. In the Philippines, you can enjoy a tropical climate (sunny with around 30 degrees most of the year), very affordable living, scenic nature, a rich variety of cuisines as well as welcoming and friendly people. This is the opportunity of a lifetime to go on a real adventure and explore the world
Job description:
The main responsibility of the Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email. The resource assigned is also expected to produce Quality Audit Report regarding the weekly calls received by the team and make sure that the tickets are updated with complete logs and activities.
Your future duties and responsibilities:
Required qualifications to be successful in this role:
Additionally, you should possess the following qualities:
Offering you:
Does this sound like THE opportunity for you?
Send your English CV to us today
About Multilingual Jobs Worldwide
We are a leading multilingual recruitment specialist agency, with businesses from all over the world, connecting talent from Germany, France, Netherlands, Belgium, Italy, Spain, and more.
Multilingual Jobs Worldwide is a leading language recruitment agency in Europe, matching the most exciting jobs with multilingual talent. We have offices in Oslo, Tallinn, Malaga, Malta, and Lisbon. We have helped over 3000 people find their dream job with our 300+ partners in over 30 countries.