Intake Coordinator - Philippines - SmartScale360 Careers

    SmartScale360 Careers
    SmartScale360 Careers Philippines

    1 araw ang nakalipas

    ₱300,000 - ₱500,000 (PHP) bawat taon * Upper Management / Consulting
    Paglalarawan

    Location: Remote

    Salary: PHP 40,000/month + Performance Bonuses

    Benefits: 10 days PTO, Annual Appraisal, Career Growth Opportunities

    Schedule: U.S. Hours

    About the Role

    SmartScale360 is seeking an Intake Coordinator / Home Care Client Liaison to support our U.S.-based home care clients. You'll be the first point of contact for potential clients and families, managing inquiries, coordinating assessments, and ensuring smooth intake operations. This role combines care coordination, administrative excellence, and digital communication skills, including social media support to enhance agency visibility.

    Key Responsibilities

    Intake & Client Coordination

    • Serve as initial contact for clients via phone, email, or social media
    • Conduct preliminary screening to determine service needs
    • Schedule in-home or virtual assessments and coordinate follow-up care
    • Maintain accurate client and caregiver records in WellSky, Access Care, or EMR platforms
    • Ensure compliance with documentation requirements

    Home Care Coordination Support

    • Monitor caregiver availability and match clients with suitable caregivers
    • Assist in schedule management, absences, and replacements
    • Support quality assurance and follow up on client satisfaction
    • Prepare daily and weekly intake and coordination reports

    Social Media & Digital Communication

    • Manage and update agency social media accounts (Facebook, Instagram, LinkedIn)
    • Draft posts promoting home care awareness, caregiver appreciation, and community engagement
    • Track post performance metrics and report suggestions

    Administrative & Reporting

    • Maintain HIPAA-compliant client records
    • Support general administrative tasks, data entry, and reporting

    Required Qualifications

    • 1+ year experience in home care intake, client services, or care coordination
    • English communication skills, written and verbal
    • Proficiency in CRM or EMR tools (WellSky, Access Care, AlayaCare)
    • Familiarity with home care regulations and intake workflows
    • Strong attention to detail, organization, and multitasking
    • Reliable remote work setup

    Work-From-Home Requirements:

    • Device: Intel i5 + 8 GB RAM minimum
    • 100 Mbps internet
    • Backup device, internet, and power supply

    Preferred Qualifications

    • Experience with U.S. healthcare accounts
    • Tools: WellSky, AxisCare, ClearCare, NICE, Verint
    • Excel/reporting skills

    Why Join SmartScale360?

    Join a supportive team, grow your career, and play a key role in ensuring patients receive the care they need. Apply now and help us make home care seamless for U.S. clients

    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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Intake coordinator