- Ensure the delivery of the committed support as listed in SLA to the team
- Manage and ensure all day-to-day operations are executed and completed within guidelines,
- Provide technology analysis, selection, development, and implementation in alignment with the
- Part of the IT Operations team in establishing and managing technology standards, operational
- Responsible for providing guidance to the team and ensuring that each member is aware of
- Participates in regular team performance review and provides performance assessment of
- Responsible for driving the team in the technical aspect of the troubleshooting and ensuring
- Provides regular updates on the troubleshooting to the team, management, and client.
- Ensures that incident report and RCA is released within SLA post the troubleshooting work and
- Responsible for ensuring that documentations are regularly/timely reviewed, updated and
- Ensures that documentation is regularly reviewed, updated, and approved as per agreed
- Responsible for ensuring timely generation and submission of accurate reports to concerned
- At least 3-5 yearsô€›ô€›experience in administering, installing, configuring, supporting, and
- Candidate must possess at least a Bachelor's/College Degree in Computer Engineering (CoE),
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IT Operations Supervisor - Taguig, Pilipinas - John Clements Consultants Inc
Paglalarawan
Job Title :IT OPERATIONS SUPERVISOR Active 2Education : (IT) or graduate
Location :
ONSITE / HYBRID / 1 day WFH/
REMOTE
SHIFT :
DAY /
MID NIGHT
LOCATION :
BGC, Taguig City
JOB DESCRIPTION :
Operations Management :
Site/Team Management :
standards set by the company
Incident Management :
Documentation & Reporting :
REQUIREMENTS :
Antivirus system, Backup/Storage systems and other related devices/technologies