Document Retrieval Specialist - Manila, National Capital Region
2 araw ang nakalipas
Paglalarawan ng trabaho
Join a nationally recognized U.S. provider driving innovation in medical compliance and digital record services. Significant growth, real impact, new opportunities.
The Opportunity
Be the communication powerhouse that keeps our record‑retrieval engine moving. Build strong custodian partnerships, secure critical documents on time, and elevate client trust through seamless, proactive coordination.
Why join us?
- Proudly Great Place to Work certified
- Celebrate globally: Company trips (2025: Hong Kong, 2024: Thailand), Culture Champs, Year-end parties, leadership awards & more
- Grow with stability: 100+ in our 10-Year Club by 2025
- Dynamic talent network: 2,000+ across APAC and beyond
- Competitive compensation with annual reviews
- Comprehensive medical care for you and your family
- Generous paid leave because work-life balance matters
- Level up with LinkedIn Learning and tailored training
- Flexible work setup
Staff Testimonial
" Working for the best client and loving what you do makes everything enjoyable at work." - Senior Broker, ASW Philippines.
What You'll Do
- Establish and maintain communication with custodians of record to obtain required documents within client deadlines.
- Follow up consistently and escalate as due dates approach to ensure timely record delivery.
- Accurately document all communications, updates, and order progress in the internal system.
- Coordinate field appointments, including addresses, contacts, and required materials.
- Collaborate with team members, assist with calls, and support overall departmental operations.
Key Criteria
- Bachelor's degree in a related field.
- Previous experience as a US Customer Service Representative or similar role in medical, legal, or insurance claims, preferably handling outbound calls.
- Skilled in managing multiple phone lines and high call volumes with excellent telephone communication.
- Advanced written and verbal English communication.
- Excellent time management, organizational, and interpersonal skills.
- Self-motivated, adaptable, and quick to learn new concepts.
Work setup:
- Manila (BGC, Taguig): US Central Standard hours of 8:00AM to 5:00PM (10:00PM – 7:00AM PHT) with a full onsite model.
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