Capacity Planner, WFM - Makati
1 linggo ang nakalipas
Job summary
Prepare schedules based on client/business requirement.
Manage agent preferences, time-off requests, shift bid process, trainings and overtime based on the intraday reports on performance and business goals.
- Collaborate with various business units, quality and training to schedule the necessary training and associate coaching to ensure the company's commitment towards quality is met.
Paglalarawan ng trabaho
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