WFM Planner - Manila
4 araw ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
The Workforce Planner is responsible for maintaining hiring plans, developing rolling forecasts, generating schedules, maintaining rosters on a weekly basis. · ...
1 buwan ang nakalipas
· Overview · The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to ...
4 oras ang nakalipas
Create seat master file, generate reports on seat data, partner with Operations team regarding station requirements. Assist in planning movements for new hires, internal transfers and department relocations. · ...
1 buwan ang nakalipas
Prepare schedules based on client/business requirement. · Manage agent preferences, time-off requests, shift bid process, trainings and overtime based on the intraday reports on performance and business goals. · Collaborate with various business units, quality and training to sch ...
2 linggo ang nakalipas
Role and Key Responsibilities: · Prepare schedules based on client/business requirement. · Prepare efficient staffing models and analysis, to help leaders in decision making. · Manage agent preferences, time-off requests, shift bid process, trainings and overtime based on the int ...
19 oras ang nakalipas
This role involves preparing schedules based on client/business requirements and managing agent preferences. · Prepare efficient staffing models and analysis to help leaders in decision making. · Manage agent preferences, time-off requests, shift bid process trainings and overtim ...
2 linggo ang nakalipas
As a Resource Planner you use your expertise to produce short and long term plans for seat resources and for frontline team members. · ...
4 linggo ang nakalipas
As a Resource Planner you use your expertise to produce short and long term plans for seat resources and for frontline team members. You produce simulations of resource maximization, operations transitions within sites/ geographies and provide recommendations on how to improve th ...
19 oras ang nakalipas
Workforce (WFM) Planner - Paranaque/Pasig (Hybrid Work Set-up)
Para lamang sa mga rehistradong miyembro
The Workforce Planner is responsible for maintaining the hiring plans and developing rolling forecasts on a weekly basis. · ...
3 linggo ang nakalipas
Workforce (WFM) Planner | Cubao, Quezon City (Work onsite)
Para lamang sa mga rehistradong miyembro
The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports to achieve all cl ...
1 oras ang nakalipas
Workforce (WFM) Planner - Paranaque/Pasig (Hybrid Work Set-up)
Para lamang sa mga rehistradong miyembro
The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters on a weekly basis. · Mechanize the collection of all historical data for trending – call volume,AHT.Service Level and shrinkage factors. ...
3 linggo ang nakalipas
Workforce (WFM) Planner - Paranaque/Pasig (Hybrid Work Set-up)
Para lamang sa mga rehistradong miyembro
The applicant will be responsible for collecting historical data, trending call volume, AHT and service level and shrinkage factors. · Mechanize the collection of all historical data for trending – call volume, AHT, Service Level and shrinkage factors. · Normalize historical data ...
3 linggo ang nakalipas
Workforce (WFM) Capacity Planner | Paranaque/Pasig (Hybrid Work Set-up)
Para lamang sa mga rehistradong miyembro
The Workforce Planner is responsible for maintaining the hiring plans and developing rolling forecasts on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he supports while balancing internal productivity goals. · ...
1 linggo ang nakalipas
Workforce (WFM) Planner - Paranaque/Pasig (Hybrid Work Set-up)
Para lamang sa mga rehistradong miyembro
The Workforce Planner is responsible for maintaining hiring plans, developing rolling forecasts, generating schedules, and maintaining rosters on a weekly basis. · ...
5 araw ang nakalipas
Workforce (WFM) Capacity Planner | Paranaque/Pasig (Hybrid Work Set-up)
Para lamang sa mga rehistradong miyembro
The Workforce Planner is responsible for maintaining hiring plans, developing rolling forecasts, generating schedules, and maintaining rosters on a weekly basis. · Mechanize the collection of all historical data for trending – call volume, AHT, Service Level and shrinkage factors ...
6 araw ang nakalipas
RESPONSIBILITIES: · The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program he suppor ...
19 oras ang nakalipas
+ The Responsibilities:Manage the global seat allocation for agents. · Consolidation of data across all programs. · Analyzes gathered data and ensures utmost accuracy. · Knowledge, Skill Set & Qualifications Required (External) · Minimum 2 years of experience in MIS/WFM role with ...
1 buwan ang nakalipas
Workforce Forecasting and Capacity Planning Analyst
Para lamang sa mga rehistradong miyembro
The Workforce Forecasting and Capacity Planning Analyst will manage global seat allocation for agents · Manage the global seat allocation for agents · Consolidate data across all programs · ...
4 linggo ang nakalipas
Workforce Forecasting and Capacity Planning Analyst
Para lamang sa mga rehistradong miyembro
+The Workforce Forecasting Analyst will manage global seat allocation for agents, consolidate data across all programs, analyze gathered data to ensure utmost accuracy and work with WFM Delivery on centralized reporting. · +Minimum 2 years of experience in MIS/WFM role. · Experie ...
4 linggo ang nakalipas
As an WFM Business Partner you align workforce management strategies with overall business objectives. · O ptimize WFM performance for the designated accounts by continuously addressing opportunities, enhancing processes, and mentoring the team on processes and technical skills · ...
1 buwan ang nakalipas