- Bachelor's degree in HR, Business Administration, or related field
- 5+ years of HR experience, preferably in BPO/call center environment
- Experience in bulk hiring and high attrition management
- Strong knowledge of labor laws and HR best practices
- Ability to work in a fast-paced, target-driven environment
- Excellent communication, leadership, and problem-solving skills
- Proficiency in HRIS and recruitment tools
- Time-to-hire
- Attrition rate
- Cost-per-hire
- Offer-to-joining ratio
- Employee engagement score
- Recruitment target achievement
- Compliance adherence rate
- Develop and implement mass recruitment strategies for call center agents, team leaders, QA analysts, and support staff
- Manage end-to-end recruitment process (sourcing, screening, interviews, assessments, offer, onboarding)
- Coordinate walk-in drives, campus hiring, and bulk hiring campaigns
- Maintain strong talent pipelines to meet ramp-up and client expansion needs
- Partner with operations managers to understand headcount forecasts and skill requirements
- Monitor recruitment KPIs (time-to-hire, cost-per-hire, offer acceptance rate)
- Ensure background verification and pre-employment checks
- In coordination with Operations, forecast manpower requirements based on client contracts and service level agreements (SLAs)
- Plan recruitment timelines for new process transitions and ramp-ups
- Coordinate with operations for batch scheduling
- Monitor attrition trends and implement retention strategies
- Support shift planning and workforce optimization
- Address employee grievances, disciplinary actions, and conflict resolution
- Conduct exit interviews and analyze attrition causes
- Implement engagement activities to reduce burnout and turnover
- Promote a positive workplace culture in a high-pressure environment
- Support employee wellness initiatives
- Oversee performance appraisal systems for agents and support teams
- Assist operations in managing performance improvement plans (PIPs)
- Align performance metrics with client KPIs
- Identify training needs based on performance gaps
- Coordinate onboarding and induction programs
- Work closely with operations to ensure skill readiness
- Identify leadership development opportunities for team leaders and supervisors
- Facilitate soft skills and behavioral training
- Ensure competitive compensation structures within BPO market standards
- Manage payroll coordination and incentive programs
- Oversee attendance tracking and overtime compliance
- Administer employee benefits and insurance
- Ensure compliance with labor laws and industry regulations
- Maintain employee records and HRIS systems
- Manage contracts, probation reviews, confirmations, and exits
- Ensure adherence to company policies and code of conduct
- Support audits and client compliance requirements
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To build efficient end‑to‑end recruitment workflows · To align recruitment strategy with client demands · ...
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We are a world-leading smart mobility SaaS company looking for a Sales Recruitment Manager to join our team. · ...
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The Recruiting Manager – 1099 Independent Contractors is responsible for leading and managing the 1099 recruiting team while executing TransPerfect's independent contractor recruitment strategy at scale to support high-volume client programs across multiple industries and geograp ...
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We are a world-leading smart mobility SaaS company looking for a Sales Recruitment Manager to join our team. · Develop and execute hiring strategies aligned with business goals;Manage end-to-end recruitment for assigned functions; · Lead a team of recruiters and partner with hiri ...
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Build and maintain the organizational structure of the recruitment department to ensure effective task allocation and workflow. Lead initiatives targeting high-level positions including executive searches and strategic talent acquisition. · ...
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The Recruitment Manager is responsible for leading and driving the end-to-end recruitment strategy across Manila, Bucharest, · and other European offices.This role ensures alignment with business objectives, · builds scalable hiring processes, · fosters a high-performing recruitm ...
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Lead and pioneer the WMG Recruitment Operating Model under the direction of the HR Head. Design, implement and continuously improve recruitment workflows KPIs and governance standards. · ...
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HR & Recruitment Manager (BPO Industry) - Makati - G9 Outsourcing Corp.
2 araw ang nakalipas
Paglalarawan
Company Description
We are a Business Process Outsourcing Company which offers end-to-end integrated marketing solutions that deliver results. We provide a great work environment and treat everyone with respect and dignity.
Our core expertise lies in our ability to tailor-fit solutions for customers. We support our clients to achieve their business objectives of acquiring, retaining, and growing customers.
Being a boutique BPO, we are highly flexible and can work with you hand in hand in delivering solutions that are effective at reasonable prices.
Role Description
The HR & Recruitment Manager is responsible for managing high-volume recruitment, employee lifecycle management, workforce planning, compliance, and engagement initiatives. This role ensures timely hiring of qualified agents and support staff, maintains low attrition rates, and supports operational efficiency in a fast-paced, target-driven environment.
Qualifications
Key Performance Indicators (KPIs)
Key Duties and Responsibilities
1. Recruitment & Talent Acquisition (High-Volume Hiring)
2. Workforce Planning & Operations Support
3. Employee Relations & Engagement
4. Performance Management
5. Training & Development
6. Compensation & Benefits
7. Compliance & HR Administration
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Recruitment Manager
Para lamang sa mga rehistradong miyembro Makati
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Recruitment Manager
Para lamang sa mga rehistradong miyembro Makati, National Capital Region
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Recruitment Manager
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Recruitment Manager
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Recruitment Manager
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Recruitment Manager
Para lamang sa mga rehistradong miyembro Makati, National Capital Region
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Recruitment Manager
Para lamang sa mga rehistradong miyembro Makati, National Capital Region
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Recruitment Manager
Para lamang sa mga rehistradong miyembro Makati
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Recruitment Manager
Para lamang sa mga rehistradong miyembro Makati
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Recruitment Manager
Para lamang sa mga rehistradong miyembro Makati
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Recruitment Manager
Para lamang sa mga rehistradong miyembro Makati
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Recruitment Manager
Para lamang sa mga rehistradong miyembro Makati
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Recruitment Manager
Buong oras Para lamang sa mga rehistradong miyembro Makati
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