- Have in depth knowledge of the program strategy
- Ensure that all agents are able to work (assigned books, have right access to tools, etc)
- Ensure that teams are staffed properly (right number of TLs, Trainers, QAs) and raise any staffing issues with the vendor WFM team
- Must have at least 7 to 8 years work experience preferably within BPO industry
- Must have at least 5 years managerial experience
- Must have at least 5 years Sales experience
- Open to college graduate or undergraduate
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Associate Product Manager
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Associate Project Manager
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Contracting Counsel Associate Manager
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Workforce Services Associate Manager
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Neksjob Philippines Mandaluyong, Pilipinas Buong orasWorkforce Services Associate ManagerManila | Mandaluyong | Taguig | Quezon City JOB DESCRIPTIONResponsibilities:The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous interactio ...
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Workforce Services Associate Manager
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Associate Brand Manager
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BRANDED Manila, Pilipinas Buong orasAt BRANDED, we are building an international e-commerce consumer products company that transforms businesses into global brands. Since our inception in late 2020, we have quickly scaled our team to 250+ employees worldwide across a portfolio of over 40 best-selling brands generat ...
Sales Operations Associate Manager - Quezon City, Pilipinas - Neksjob Philippines
Paglalarawan
JOB DESCRIPTION:
Customer Engagement· Program Lead is expected to have a deep understanding of customer challenges and opportunities. This knowledge should be a combination of upward feedback from Team Leads and Agents; call shadowing; IQI/QA feedback.
Sales Planning· Program Lead is expected to be aware of revenue trends and drivers. The Program Lead should be able to identify opportunities across the markets/industries/verticals they cover and suggest focus areas.
Sales Activation· Program Lead is expected to execute against activation plans and help co-create and develop activation plans. They are also required to ensure that all agents, including TLs, receive any and all necessary training and coaching.
Sales Performance Management· Program Lead is responsible for executing any plans communicated by the Project Lead. They are responsible for partnering with QA to ensure that quality levels are met and maintained for the program.
Other responsibilities In addition to the above responsibilities the Program Lead is expected to:
JOB QUALIFICATIONS: