Network Task Management Specialist - Mandaluyong, National Capital Region

Para lamang sa mga rehistradong miyembro Mandaluyong, National Capital Region, Pilipinas

1 buwan ang nakalipas

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Job summary

This role contributes to operational readiness and service quality by supporting network engineers and cross-functional groups.

Responsibilities

Email & Communication Management
  • Manage the DS NEO NI Maintenance Support mailbox
  • Sort, label, prioritize, and respond to customer queries where applicable
  • Perform basic investigation using tools and trackers to answer routine questions
  • Assign items requiring engineer action to 'To Do' folders and notify responsible engineers
  • Ensure all queries are acknowledged or routed for timely resolution


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