- Meaningful and Fulfilling Work
- Inspiring and Caring Leaders
- Global Talent Center
- Recharge Your Potential
- Download test data on the critical electrical assets of the customer, as collected by Field Service technicians/engineers (Electrical Reliability Services) via the PowerDB, eFolders, or other platforms.
- Validate electrical test data for different types of electrical equipment, including but not limited to switchgear, switchboard, switches, motor control centers, transformers, cables, circuit breakers, metering, grounding systems, rotating machinery, direct current systems, capacitors, reactors, surge protection, and insulating liquids per IEEE/NETA, NEMA, NFPA, and ASTM standards, and other references, such as Doble.
- Check completeness and logical sense of electrical test data, test results, and remedial recommendations in test datasheets (from PowerDB, eFolders, emails, etc.), and make corrections as required.
- Identifies customer needs through communication and probing.
- Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolution the first time.
- Assists customers in handling, servicing, follow-up, communication and closure of issues.
- Completes workload on time. Monitors if requests are processed in a timely manner.
- Implements error-proofing method to ensure all requests are processed accurately.
- Logs and updates request/task details in the team's tracker databases, ensuring timely and accurate update of task status, priority, complexity, assignee, and other relevant information.
- Records and submits periodic and/or quarterly transaction records, log sheets and/or trackers, monthly personal performance highlights and operational challenges/issues
- Identifies problem areas and sources, offers possible solutions and escalates to seniors/team lead when necessary.
- Completes personal individual development plan and implements agreed training/development activities.
- Actively participates in team activities and initiatives.
- Fulfil other reasonable duties and projects as required.
- Serves as back-up for next level similar or related function for business continuity.
- Bachelor's degree in electrical engineering
- 1 year of professional experience in the field of electrical servicing or construction.
- Familiarity with standards such as but not limited to Philippine Electrical Code (PEC).
- Working knowledge of tests performed on circuit breakers, switchgears, transformers, and other power distribution components and equipment.
- Good knowledge of technical English, and good business writing skills.
- Excellent time management and organizational skills.
- Effective working with teammates and POCs.
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Company Accountant
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supervising technical education and skills development specialist
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Technical Support
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Harris Global Business Services (GBS) Philippines, Pilipinas Buong orasHere at Harris, you'll be working as part of 5 different business verticals, Public Sector, Healthcare, Utilities, Insurance and Private sector, with over 12,000 employees and more than 100,000 customers located in 200 countries around the globe. We need your help to keep growing ...
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Technical Publications Tech II - Philippines, Pilipinas - Vertiv
Paglalarawan
Who we are:
Nearly all aspects of our lives involve the use of technology. It is how we work and play and do anything in between. This connectivity or use of data is built into the very fabric of our society. It is vital to human progress. Vertiv believes there is a better way to meet this accelerating demand for data — one driven by passion and innovation.
As industry experts and Architects of Continuity, we collaborate with our customers to envision and build future-ready infrastructures. We leverage our portfolio of hardware, software, analytics, and services, to ensure our customers' vital applications run continuously, perform optimally, and scale with business needs.
Why Join Us
Job Responsibilities:
Job Qualifications:
