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    Technical Support - Philippines, Pilipinas - Harris Global Business Services (GBS)

    Harris Global Business Services (GBS)
    Harris Global Business Services (GBS) Philippines, Pilipinas

    4 araw ang nakalipas

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    Buong oras
    Paglalarawan

    Here at Harris, you'll be working as part of 5 different business verticals, Public Sector, Healthcare, Utilities, Insurance and Private sector, with over 12,000 employees and more than 100,000 customers located in 200 countries around the globe. We need your help to keep growing and we hope you can become an integral part of the Harris family.

    We are a team of passionate and dedicated professionals, driven by our collective goal of

    supporting clinicians to provide the best maternity care for everyone through digital technology.

    Based in Plymouth in the UK, K2 Medical Systems came into being in August 1999 and has grown

    quickly over those years to support maternity professionals throughout the globe. Our expert

    Software Developers, Clinical Design Specialists, Project Managers and Support contacts are

    committed to providing the best service available and ensure our high standards of quality are

    maintained.

    K2 Medical Systems, part of the Harris Maternity family, is seeking a skilled technical

    resource to join our busy, growing team. This position offers a great opportunity to contribute to the quality, customer experience, and ongoing success of our products and solutions. It is ideal to be self- motivated and have a mind towards reusable solutions and tech-forward development.

    Primary Functions:

    · Report to the Clinical Applications Manager and collaborate with other technical personnel to deliver software solutions.

    · Exercise your technical skills to resolve simple and complex problems that are reported outside of

    Australian business hours. This includes making configuration changes to the product where required.

    · Be trusted to troubleshoot, debug, and rectify defects in a mission-critical application.

    · Be empowered to propose solutions to functional requirements to deliver a wide variety of product enhancements.

    · Analyse existing configurations to maintain consistency in the application and identify dependencies to minimise functional regression.

    · Apply and build on your knowledge of UX/UI design principles.

    · Play a pivotal role in prototyping and co-designing with end-users.

    · Review the work of your peers and provide feedback in the spirit of continuous improvement.

    Job Qualifications:

    The qualifications we are looking for are mixture of work experience and educational background.

    They are split into Minimum Qualifications (must have) and Additional Qualifications (nice to have)

    along with soft skills (competencies) needed for the role:

    Minimum Qualifications:

    · Bachelor's degree or equivalent experience in Computer Science, Engineering, Information

    Systems or related discipline.

    · .NET Framework C# and SQL Server programming, troubleshooting, and testing skills, 1-3 years commercial experience · Strong data modelling and relational database design skills (SQL Server) · Demonstrated ability to reverse engineer existing logic · Experience working within support teams to help drive the best customer experience possible · Systems integration experience

    Additional Qualifications:

    · Any healthcare experience would be highly regarded

    · AAPC CPC certification prefer

    · Familiarity with clinical software, quality methodologies (waterfall and agile), and project management is an advantage

    · Knows how to help drive a collaborative approach across the team

    · Ownership of the product and have a voice with stakeholders.

    Soft Skills:

    · Team Player

    · Interpersonal Skills

    · Quality focused

    · Detail-oriented

    · Collaboration

    · Ownership & Accountability

    · Communication skills

    · Customer Service

    · Self- initiating

    · Solutions- oriented

    The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. It is not designed to be utilized as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to this job.

    Working Environment:

    This job operates in a professional office environment or remote home office location. This role

    routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets

    and fax machines. Periods of stress may occur.

    This role may occasionally encounter Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris' Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training

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