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    Technical Support - Philippines, Pilipinas - Seven Seven

    Seven Seven
    Seven Seven Philippines, Pilipinas

    4 araw ang nakalipas

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    Buong oras
    Paglalarawan

    The Operator Support Administrator are trained to process the incoming calls effectively by using exceptional institutional knowledge that enables them to ask probing questions if the callers do not have sufficient information. Operators must stay calm in highly stressful situations and be knowledgeable of emergency procedures.

    The Operator Support team is also dedicated to managing and assisting Audio Conference operator assisted calls and Zoom meetings for the Executive Office and high-profile clients of the firm. They are instrumental in making sure the meetings are handled with the highest level of professionalism and accuracy.

    Responsibilities:

    • Be flexible and dependable to support early morning or late night meetings either on a weekday or weekend.
    • Be accurate and efficient.
    • Demonstrated ability to multi-task, prioritize and stay organized.
    • Collaborate with global multimedia teams on a fast paced, dynamic work environment.
    • Establish trusted partnership with executive-level assistants and stakeholders.
    • Follow strict protocols to ensure that the integrity of the meeting is not compromised.
    • Not easily intimidated and are ready to make sound judgment as needed.

    Qualifications:

    • Strong verbal & written communication skills
    • Excellent telephone etiquette and customer service
    • Ability to work a flexible schedule inclusive of holidays, early mornings, late nights and weekends
    • Minimum of 40wpm typing speed.
    • High attention to details and exceptional listening skills
    • Works well under pressure
    • Must have ability to adapt to change, including policies and procedures
    • Must be familiar with various computer software applications
    • Ability to multi-task, prioritize and stay organized.
    • Ability to collaborate with local team and global clients both internally and externally

    Preferred Qualifications

    • At least 2 years of experience as a Conference Operator
    • Experience operating complex phone systems with software applications
    • Experience with supporting Zoom meetings

    Work Schedule: Shifting Schedule

    Work Condition: Onsite

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