Senior Staff Engineer, QM Customer Quality Management - Calamba
11 oras ang nakalipas
Paglalarawan ng trabaho
Job description:
Responsible for Customer Complaint Management, leading the 8D team. Performs failure analysis, structured problem solving, and 8D reporting.
Ensures thorough implementation and effectiveness of corrective actions.
Proven ability to Lead and/or be part of the Task Force team in solving FARs/customer issues – drives Root Cause Analysis, Initiates and drives the implementation of containment/corrective actions
Crisis Management – Lead crisis team for major customer excursions (FARs on high-volume products); Manage and align all activities for customer excursions including EFA, PFA, root cause analysis and definition of corrective actions; Communicate results and activities to customer
Responsible for reliability assessment for suspect materials.
Responsible for Quality Engineering of Process/Product Change Qualifications in course of PCNs. Develops Qualification Plan, plans and oversees execution, creates Qualification Reports.
Provides Quality Engineering support and work with ams OSORAM internal organization to resolve quality issues at customer side and improve product quality in the field
Profile description:
Degree / Master Engineering in Electronics, Physics, Chemistry or Material Sciences
Experience (>10years) in semiconductor manufacturing specifically in the field Quality, Reliability and/or Failure Analysis
Knowledge of AUT standards (e.g.
AEC-Q100, AEC-Q102)
Know-how of quality tools (FMEA's and 8D reporting, IATF16949, VDA6.3 and QS9000 Quality Standards)
Excellent problem-solving Skills
Strong project management skills
Excellent English (spoken and written), good presentation and customer interface skills
High self-organizing skills
Ability to succeed in a fast-paced environment, stays cool and works efficiently under pressure
Willing to work in international teams
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