Real Time Analyst - Cainta
2 araw ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
+ Manage multiple call queues in real time. · Watch staffing levels at each site to ensure planned coverage is met on the interval level. · + Provide outage and crisis management (Facilitating communications between IT teams and site management.) · Manage Interval, daily, weekly ...
1 buwan ang nakalipas
The Real Time Analyst is responsible for monitoring statistics and taking actions to ensure the enterprise achieves its clients and internal bill to pay goals. · The role requires managing multiple call queues in real time, watching staffing levels, providing outage and crisis ma ...
4 linggo ang nakalipas
The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. · Manage multiple call queues in real time. · Watch staffing levels at each site to ensure planned coverage is met on the interval level. · ...
4 linggo ang nakalipas
The Real-Time Analyst (RTA) is responsible for monitoring analyzing and reporting workforce performance to ensure service level targets are consistently met This role plays a critical part in real-time operations management providing actionable insights and supporting operational ...
1 buwan ang nakalipas
The Realtime Analyst is responsible for managing call volume and daily attendance to optimize agent allocation. · Manage call volume, daily attendance, and program break schedules to optimize agent allocation. · Evaluate adherence and initiate immediate improvements. · ...
5 araw ang nakalipas
The Real Time Analyst is responsible for monitoring statistics and key performance indicators to ensure the enterprise achieves its clients and internal bill to pay goals. · We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX. · In This Role You Will ...
1 buwan ang nakalipas
Real Time Analyst · As a member of the Customer Service & Support department and part of the Operations Enablement - WFM group which is responsible for the contact centers across Thomson Reuters. The Real Time Analyst is primarily responsible for managing the daily workflow and ...
1 araw ang nakalipas
The Real Time Analyst is responsible for monitoring statistics and ensuring the enterprise achieves its clients and internal bill to pay goals. · ...
4 linggo ang nakalipas
Workforce Management Analyst in a Contact Center environment responsible for all WFM tasks within the Fulfillment department. · Prepares intraday reports on staff attendance · Reconciles attendance daily with employee timesheets against schedule and time in/time out reporting. · ...
2 araw ang nakalipas
Enable your future at TDCX, where you'll work alongside innovative teams and support the growth of forward-thinking brands. · ...
1 buwan ang nakalipas
This is a Real Time Analyst position that requires managing call volume, monitoring intraday schedules, and creating reports to forecast requirements. · ...
2 araw ang nakalipas
Real time analyst is responsible for developing short and long term forecasts using historical data trends and business drivers. They also conduct capacity planning and provide insights to align staffing with anticipated workload. · ...
1 buwan ang nakalipas
The role directly supports the CCC team and serves as MIS and Workforce Management Specialist in a contact center environment. · We are looking for an individual who is unique, experienced and skilled to join our team. You will be responsible for providing support and maintenance ...
1 buwan ang nakalipas
You are as unique as your background experience point of view. Here you\'ll be encouraged empowered challenged to be your best self. · QualificationsExpert user of Excel · Strong problem solving analytical skills. · ...
1 buwan ang nakalipas
We are seeking a Realtime Analyst to manage call volume, daily attendance, and program break schedules to optimize agent allocation. You will assist in setting metrics and targets for service excellence. · Monitor agent status in real-time. · Evaluate adherence. · ...
1 linggo ang nakalipas
Monitor real-time queue and work closely with multiple vendor partners to meet Key Performance Indicators (KPI) · ...
1 buwan ang nakalipas
The Real Time Analyst is responsible for managing and ensuring that service levels are met at an intraday level. · ...
1 buwan ang nakalipas
Monitor real time metrics to ensure proper staffing levels and compliance with service level agreements Provide real time performance reports to Operations leaders in the established cadence Proactively communicate intraday challenges impacting service level agreements to Operati ...
1 linggo ang nakalipas
The Real Time Analyst manages and ensures that service level agreements for various programs are met. · ...
2 araw ang nakalipas
The real-time analyst is primarily responsible for closely monitoring real-time call volumes & staffing to be able to identify whether the actual data corresponds with the data in the forecasted call volumes and staffing done by the Forecasting and Scheduling Team. · In short: mo ...
4 linggo ang nakalipas