Real Time Analyst - Antipolo, Rizal
1 buwan ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
The Real Time Analyst monitors statistics and key performance indicators to ensure enterprise goals are met. · Manage multiple call queues in real time. · Watch staffing levels at each site to ensure planned coverage is met on the interval level. · ...
2 araw ang nakalipas
We are looking for an extraordinary Real Time Analyst to join our motivated and ambitious team. · ...
1 linggo ang nakalipas
The Real Time Analyst is responsible for monitoring statistics and key performance indicators to ensure the enterprise achieves its clients and internal bill to pay goals. · We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX. · In This Role You Will ...
1 buwan ang nakalipas
The Real Time Analyst is responsible for monitoring statistics and ensuring the enterprise achieves its clients and internal bill to pay goals. · ...
4 linggo ang nakalipas
Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · ...
4 linggo ang nakalipas
Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · Responds to and acts as the central point of communication in all events and of circumstances impacting account performance. · ...
4 linggo ang nakalipas
Job description: · Job Description · Role Purpose · We are looking for a detail-oriented and analytical Real Time Analyst to support Workforce Management operations in a fast-paced contact center environment. The successful candidate will be responsible for real-time monitoring, ...
1 araw ang nakalipas
The Real Time Analyst is responsible for monitoring statistics, staffing adherence, list penetration and client key performance indicators. · Manage multiple call queues in real time. · Watch staffing levels at each site to ensure planned coverage is met on the interval level. · ...
4 linggo ang nakalipas
The Realtime Analyst is responsible for managing call volume and daily attendance to optimize agent allocation. · Manage call volume, daily attendance, and program break schedules to optimize agent allocation. · Evaluate adherence and initiate immediate improvements. · ...
5 araw ang nakalipas
Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · ...
4 linggo ang nakalipas
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case m ...
2 araw ang nakalipas
The Real-Time Analyst (RTA) is responsible for real-time monitoring of agent adherence, call behaviors, and campaign performance to ensure service level targets are consistently met. · Experience: Minimum 2 years' experience in a call center environment with exposure to Workforce ...
2 linggo ang nakalipas
Job summary · Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · ResponsibilitiesUpdates and processes data for real-time performance analysis. · Obtains quantifiable performance figures (i.e. call volume, AHT, running s ...
4 linggo ang nakalipas
+The Real Time Analyst monitors and optimizes real-time operations in a business environment by analyzing real-time data to make decisions. · + · +<br/+<ul style= ...
1 linggo ang nakalipas
The Real-Time Analyst is responsible for monitoring real-time call volumes & staffing to identify whether actual data corresponds with forecasted call volumes and staffing, · Performs real-time monitoring and schedule adherence tracking on a 24 x 7 basis · Monitors half-hourly c ...
4 linggo ang nakalipas
The Real Time Analyst is responsible for monitoring statistics and taking actions to ensure the enterprise achieves its clients and internal bill to pay goals. · The role requires managing multiple call queues in real time, watching staffing levels, providing outage and crisis ma ...
4 linggo ang nakalipas
+ Manage multiple call queues in real time. · Watch staffing levels at each site to ensure planned coverage is met on the interval level. · + Provide outage and crisis management (Facilitating communications between IT teams and site management.) · Manage Interval, daily, weekly ...
1 buwan ang nakalipas
Enable your future at TDCX, where you'll work alongside innovative teams and support the growth of forward-thinking brands. · ...
1 buwan ang nakalipas
Real time analyst is responsible for developing short and long term forecasts using historical data trends and business drivers. They also conduct capacity planning and provide insights to align staffing with anticipated workload. · ...
1 buwan ang nakalipas
Ensures passing service levels for each Operations account by engaging in real-time management of the queue. · ...
1 linggo ang nakalipas