Channel Enablement Officer - Taguig - Pru Life UK

    Pru Life UK
    Pru Life UK Taguig

    2 araw ang nakalipas

    Accounting / Finance
    Paglalarawan

    This position aggressively drives activity management and promotes leads embedding within the agency force to significantly boost lead conversion and agent activation.

    Job Accountabilities:

    1. Lead Conversion & Platform Utilization. Ensures conversion of leads generated from various sources through effective use of the leads management platform. Conducts conversion workshops, develops engagement and lead nurturing tools, activates lead agents, and coordinates with marketing and sales teams to track and manage results.
    2. Customer Retention: Implement strategies to strengthen customer loyalty and reduce attrition. Engage distribution channels to assess satisfaction, resolve concerns, and support agent productivity through retention and lapse prevention efforts.
    3. Monitors lead progress through the leads management funnel and ensures timely follow-ups. Provides training and support to the agency force on lead handling best practices.
    4. Preparation of reports and dashboards to track lead performance and conversion rates
    5. Responsible for implementing agreed activities effectively and efficiently to support the achievement of set targets/SLAs.
    6. Product Knowledge: Maintain comprehensive understanding of insurance products and services.
    7. Compliance: Ensure full adherence to company policies, procedures, and programs. Maintain familiarity with Pru Life UK Compliance Standards. Identify and report compliance matters in accordance with established protocols. Operate internal processes to monitor and escalate relevant compliance issues.

    Job Specification:

    • Bachelor's degree in Business Administration, Management, Marketing
    • or other related courses.
    • Project Management experience, training, marketing is required, preferably with certification in digital marketing
    • Proficient in MS Office application especially Excel; with leadership and strong influencing skills, preferably with sales or marketing background
    • At least 3 to 5 years experience in customer campaigns, channel enablement and leads management

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