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    Customer Service Supervisor - Quezon City, Pilipinas - Dempsey Resource Management Inc.

    Dempsey Resource Management Inc.
    Dempsey Resource Management Inc. Quezon City, Pilipinas

    1 linggo ang nakalipas

    Dempsey Resource Management, Inc. background
    Buong oras
    Paglalarawan
    DIRECT HIRINGContact Center Supervisor (Service Department) Php. 25K-35K HMO +1 dependent upon regularization Life Insurance Incentives

    • Oversee daily handling of inbound calls, e-mails, live chat, social media, and the other inbound customer channels; and execution of outbound tasks which include dispatch verification, satisfaction survey, and other forms of customer verification.
    • Continuous improvement on both inbound and outbound flow in response to business situations and customer feedback.
    • Ensure resources including staffing, training, and technology, are in place to achieve operational requirements according to management direction and customer behavior.
    • Design and conduct regular performance evaluations for agents, offering constructive feedback, and implementing development plans.
    • Analyze customer feedback and work with the corresponding responsible team to ensure all concerns are closed.
    • Collaborate with other departments to resolve complex customer issues.
    • Conduct regular performance evaluations for agents' satisfactory survey, and work order verification.
    • Manage escalations, VIP customers, DTI complaints, and the like.
    • Oversee projects concerning customer touchpoints for aftersales.

    Key Indices:
    Service Level and Answer Rate, 24 Hour Handling, and the like Qualifications:

    • Graduate of Bachelor's Degree in any course
    • Has 5 years of work experience as Customer Service Supervisor
    • Team player and with a good personality
    • Willing to work 100% on-site in Bagumbayan, Quezon City from 9am to 6pm, Monday to Friday.
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