Quality Assurance Manager/Customer Experience Manager - Quezon, Metro Manila
1 buwan ang nakalipas
Job summary
The Customer Experience Manager is responsible for the cross-functional management of all quality assurance and client experience improvement initiatives.The emphasis is on building an environment that is supportive of a Best-in-Class client centric culture and ensures Guides incorporate our core values into their daily job responsibilities.
This role will coordinate all internal/external client satisfaction awareness and measurement programs.,
- Oversees call center quality assurance programs.
- Establishes standards governing customer interactions, implements screening programs to monitor those interactions, and designs training programs that correct found issues.
- Demonstrate deep understanding of business goals, identify performance gaps, and recommend efficient solutions.
Paglalarawan ng trabaho
, consectetur adipiscing elit. Nullam tempor vestibulum ex, eget consequat quam pellentesque vel. Etiam congue sed elit nec elementum. Morbi diam metus, rutrum id eleifend ac, porta in lectus. Sed scelerisque a augue et ornare.
Donec lacinia nisi nec odio ultricies imperdiet.
Morbi a dolor dignissim, tristique enim et, semper lacus. Morbi laoreet sollicitudin justo eget eleifend. Donec felis augue, accumsan in dapibus a, mattis sed ligula.
Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
, at pulvinar turpis lacinia. Mauris magna sem, dignissim finibus fermentum ac, placerat at ex. Pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. Duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus.
I-access ang lahat ng mataas na antas na posisyon at makuha ang trabahong pinapangarap mo.
Mga katulad na trabaho
Learning Experience Manager
1 buwan ang nakalipas
Lead the design, development and maintenance of existing and new applications to meet an enterprise's functional business requirements and operational needs. Implement and enforce the development team's guidelines plus processes. · ...
Team Experience Manager
2 linggo ang nakalipas
We're seeking an experienced Team Experience Manager to lead our efforts in building a strong, connected, and motivated team. · Serve as the primary contact for feedback and concerns while leading initiatives to improve morale, retention, and team dynamics. · Design and implement ...
Learning Experience Manager
1 buwan ang nakalipas
We are looking for a Learning Experience Manager to lead the design development and maintenance of existing and new applications to meet an enterprise's functional business requirements and operational needs. · Implement and enforce the development team's guidelines plus processe ...
Team Experience Manager
2 linggo ang nakalipas
We're seeking an experienced Team Experience Manager to lead our efforts in building a strong, · connected, · and motivated team.Serve as the primary contact for feedback and concerns while leading initiatives to improve morale, · retention, · and team dynamics. · Design and impl ...
Learning Experience Manager
1 buwan ang nakalipas
+Job Summary · A Learning Experience Manager will lead the design development maintenance of existing new applications meet an enterprise's functional business requirements operational needs. · +ResponsibilitiesManage initiation development implementation TaskUs training departme ...
QA/Customer Experience Manager
2 linggo ang nakalipas
The CX Manager is responsible for cross-functional management of quality assurance and client experience improvement initiatives related to an innovative new program.The emphasis is on building a supportive environment that incorporates core values into daily job responsibilities ...
Assistant Manager for Customer Experience
2 araw ang nakalipas
The Assistant Manager for Customer Experience leads the development enhancement and governance of customer experience and service quality standards across all MR.DIY stores nationwide.by collaborating with Marketing Retail Operations and other RCOE units the role designs service ...
Assistant Manager for Customer Experience
2 araw ang nakalipas
The Assistant Manager for Customer Experience leads customer experience and service quality standards across all MR.DIY stores nationwide. · The role ensures that customers consistently experience the MR.DIY brand promise. · Collaborate with Marketing to design and develop custom ...
Customer Experience Senior Manager
1 linggo ang nakalipas
The Senior Manager of Customer Experience oversees the Customer Experience teams for accounts that he/she supports. Responsible for the design, development, and delivery of training and quality programs for customer service representatives, to ensure high level of customer experi ...
Assistant Manager for Customer Experience
23 oras ang nakalipas
About the job Assistant Manager for Customer Experience · The Assistant Manager for Customer Experience leads the development enhancement and governance of customer experience and service quality standards across all MR.DIY stores nationwide. · The role ensures that customers con ...
QA/Customer Experience Manager
2 linggo ang nakalipas
+The CX Manager is responsible for the cross-functional management of all quality assurance and client experience improvement initiatives. The emphasis is on building an environment that is supportive of a Best-in-Class client centric culture. · ...
Customer Experience Senior Manager
1 linggo ang nakalipas
The Senior Manager of Customer Experience oversees the Customer Experience teams for accounts that he/she supports. · ...
Service Manager 7yrs Experience
6 araw ang nakalipas
The Service Manager is responsible for ensuring the proper management of labor and equipment resources to cover all customer needs and maximize utilization objectives. · ...
Customer Experience and Service Manager
1 linggo ang nakalipas
This is a Customer Experience Manager role that involves building and refining the customer care team structure tailored to real estate clients. · Develop SOPs for service channels (Email, Viber, Walk‑ins) to guide property buyers brokers and agents · Enhance CRM systems to track ...
IT Project Manager with Software/SDLC experience
1 buwan ang nakalipas
Manage day-to-day project delivery, communication, risk migration and reporting. · ...
Customer Experience Manager
1 araw ang nakalipas
We're looking for a Customer Experience Manager who will champion service excellence across every customer touchpoint. · Design and deliver training programs focused on empathy, communication, problem-solving, and service recovery. · Continuously improve training based on perform ...
Learning Experience Manager
23 oras ang nakalipas
Lead the design development and maintenance of applications to meet business requirements. Implement and enforce guidelines processes. · Manage site-wide initiatives and campaign specific training programs. · Create maintain training materials related to campaign task mastery per ...
Customer Experience Manager
1 linggo ang nakalipas
Lead and supervise the customer care team, providing guidance, coaching, and support to ensure high performance and productivity. · ...
Experience Management
1 linggo ang nakalipas
Build a career at EY with global scale support and technology to become the best version of you and help EY become even better too. · ...
Customer Experience Manager
2 araw ang nakalipas
+Job summary · The Customer Experience Manager is responsible for designing training programs for CSR. The manager coordinates training delivery and ensures high customer experience. · +ResponsibilitiesCoordinate Training DeliverySchedules training rooms and trainersProvides supe ...