- Answers incoming phones, emails and chats related to:
- Questions about an order
- Status of orders including giving an expected due date
- Handling discrepancies and concerns related to damaged furniture + repairs
- Follow up on expedited or incorrect orders
- Performs Order Entry
- Document processes during training and to assist in creating SOPs and documentation
- Resolve problems and challenges
- Communicate with client Manager and technical staff and escalate outstanding issues when required.
- Perform work on web-based email and chat system as required to resolve user experience.
- High level of written and oral communication that includes, follow- up skills to ensure the issues are resolved in their entirety, and ensure that clients are satisfied.
- Extremely organized with strong attention to detail
- Strong ability to multitask and prioritize competing tasks
- The ability to solve and diffuse a variety of challenges and situations
- Speaks with minimal accent, 8.5 of 10
- Strong technology background experience is a plus, including experience with WordPress, Intercom, and other web-based platforms
- Proficiency with Google Apps (Gmail, Calendar, Google Docs, and Google Sheets)
- Proficiency with key social platforms (Twitter, Instagram and Facebook) is a plus
- Flexible in shift, as business is open Monday Saturday from 8 AM CST 5 PM CST, and CSR would need to work 5 of the 6 days
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Customer Service Representative
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GDV-STACKph Makati, Pilipinas Buong orasMASSIVE HIRING TATAWAGAN AGADMASSIVE HIRING TATAWAGAN AGADCUSTOMER SERVICE REPRESENTATIVE (G5/ANE MAKATI SITES)1 DAY PROCESS ONLY HIRED AGADEARN UP TO 25,000 + HMO & OTHER BENEFITSQualifications: · • College Graduate, no BPO experience required · • HS/SHS Graduate with at least 6 ...
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neksjob Makati, Pilipinas ContractAs a Customer Service Representative for a Medical Healthcare Insurance Account, you will be responsible for providing exceptional service to policyholders, addressing inquiries, and facilitating smooth communication between clients and the healthcare insurance provider.Minimum R ...
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Financial Services Representative
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Lexie Staffing and Business Consulting Makati, Pilipinas Buong orasAssist customers with inquiries about home appliances. Provide solutions with a friendly and helpful attitude. Ensure that we process customer orders. ...
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Dempsey Makati, Pilipinas Buong orasQualifications: College graduate of any four year course. With Sales or CSR experience but fresh graduates may apply. Personable and attentive. Strong interpersonal skills & strong verbal communicator. Confident with phone inquiries. Can work in Makati. Job Responsibilities: Enga ...
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Neksjob Philippines Makati, Pilipinas Buong orasCalling all BPO Professionals and Aspiring BPO Professionals Here's your chance to get a head start in your professional careerRoles and ResponsibilitiesInteract with the customers to provide them with the information and assistance they need on our client's products and services ...
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Neksjob Philippines Makati, PilipinasDuties/Responsibilities: · Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services. · What are we looking ...
Mid-Level / Senior Customer Service Representative - Makati, Pilipinas - MCVO Talent Outsourcing Services
Paglalarawan
Job Description:
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Key Qualifications:
Shift / Hours:
Talent will work 5 of 6 days as their business is open Monday Saturday: 8:00 AM CST 5:00 PM CST in one single shift. Note this is +13 Philippine time, which will be 9:00 PM PHT 6:00 AM in PHT.
