Processing Coordinator - Quezon City, National Capital Region
4 linggo ang nakalipas
Job summary
Discover your 100% YOU with MicroSourcing Position: Customer Service Representative / Processing Coordinator You'll Have Competitive Rewards: Enjoy above-market compensation, healthcare coverage on day one, plus one or more dependents and paid time-off with cash conversion Group life insurance and performance bonuses A Collaborative Spirit: Contribute to a positive and engaging work environment by participating in company-sponsored events and activities Work-Life Harmony: Enjoy the balance between work and life that suits you with flexible work arrangements Career Growth Take advantage of opportunities for continuous learning and career advancement Inclusive Teamwork Be part of a team that celebrates diversity and fosters an inclusive culture Your role As a CSR - Processing Coordinator You Will Queue Execution Process items in the Processor Task Queue action Aged Follow-ups within defined SLAs priorities Reach out to homeowners via Outbound Calls SMS email Take on the added dockets in the queue as they are received Data Integrity Update records notes dispositions in the CRM e.g. Salesforce with traceability proper audit trails Quality Compliance Meet or exceed QA accuracy targets follow PH data-privacy client security policies PII handling access controls clean desk screen Cross-Team Collaboration Coordinate ACs ICs TLs blockers edge cases escalations post clarifications pr-support-escalation channel visibility Documentation Maintain up-to-date SOPs checklists quick-reference guides contribute playbook improvements Continuous Improvement Flag recurring defects root causes propose fixes SOP forms automation validation rules What You Need Non-negotiables years back-office processing operations BPO shared services preferred CRM experience Salesforce equivalent confident queues tasks case notes Google Sheets Excel filters pivot tables basic formulas VLOOKUP XLOOKUP IF COUNTIFS Strong written English concise documentation clear handoffs High attention to detail comfortable repetitive accurate work Willingness US business hours occasional OT volumes spike Preferred Skills Experience financial services lending insurance ops Familiarity ticketing/work-mgmt tools e.g. Asana Jira TaskRay Basic QA audit exposure root-cause defect taxonomy Process mapping SOP writing background>
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