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    Everyday Banking Representative CSR - Metro Manila / NCR, Pilipinas - Wells Fargo

    Wells Fargo
    Wells Fargo Metro Manila / NCR, Pilipinas

    3 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan

    In this role, you will:

    • Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication
    • Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations
    • Regularly receive direction from management, escalate questions and refer more difficult issues to staff
    • Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution
    • Interact with experienced representatives on difficult issues
    • Be responsible for coaching new hires and less experienced staff
    Respond to inquiries and issues from customers

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