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    Collections Representative CSR - Central Luzon, Southern Tagalog, Metro Manila / NCR, Pilipinas - Wells Fargo

    Wells Fargo
    Wells Fargo Central Luzon, Southern Tagalog, Metro Manila / NCR, Pilipinas

    2 araw ang nakalipas

    Default job background
    Buong oras
    Paglalarawan

    In this role, you will:


    • Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
    • Apply knowledge when communicating with delinquent customers
    • Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
    • Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
    • Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals
    • Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

    Required Qualifications:

    • 6+ months of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, education
    Desired Qualifications:


    • Experience in Account Resolution, Collections, Customer Service Billing, or Sales experience in a Contact Center, BPO or Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, education
    • Experience in a voice process
    • Completed 2nd year College Level (no back subjects)
    • Flexible with work hours, schedule and arrangement
    • Willing to work in Mc Kinley Hill, Taguig City
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