- The role will be responsible for troubleshooting and fixing desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.
- Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.
- Help maintain equipment inventory, including processing RMAs and ordering new equipment.
- Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.
- Helps to monitor, update and maintain tickets in a defined ticketing system.
- Assists with responding to tickets, contacting users and planning workload.
- Update, track and escalate the ticket to appropriate levels/group for resolution as required.
- Sign-off on closed tickets with the user to include follow up specifically to the end user.
- Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.
- Help support access to corporate network/wireless and applications both on the network as well as over VPN.
- Excellent coordination skills and a team player
- Ability to identify issues and escalate as needed
- Excellent written and oral communication skills
- Knowledgeable about hardware, software, and network troubleshooting
- Understanding of software application use and installation
- Ability to resolve technical issues under pressure
- Must have the ability to perform office-related tasks which may include prolonged sitting or standing
- Must have the ability to move from place to place within an office environment
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This is a contract Service Desk Specialist role primarily on-site at Yondu's Manila location. · ...
Manila, National Capital Region1 buwan ang nakalipas
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This is a contract Service Desk Specialist role primarily on-site at Yondu's Manila location. · ...
Manila1 buwan ang nakalipas
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Key Responsibilities: · Follow standard operating procedures, ticketing processes, and work instructions to image, update, and resolve computer and software application issues for new and existing employees. · Help maintain equipment inventory, including processing RMAs and order ...
Manila ₱240,000 - ₱480,000 (PHP) bawat taon Buong oras2 araw ang nakalipas
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Provide first-level IT support to team members and handle the resulting incidents or service requests using the incident management and request fulfillment processes. · Problems include password resets, computer hardware and software errors, usage queries, network connectivity is ...
Metro Manila ₱240,000 - ₱480,000 (PHP) bawat taon4 araw ang nakalipas
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+Job summary · IT Service Desk Analyst · +Skills And Experience We Value · +Windows desktop and MAC operating systems skillset+Knowledgeable with Active Directory, Multi-Factor Authenticator, Single Sign-On Applications, · Cisco and FortiClient VPN and Amazon Workspace (AWS) · +N ...
Manila1 buwan ang nakalipas
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Provide first-level IT support to team members and handle the resulting incidents or service requests using the incident management and request fulfillment processes. · ...
Manila2 linggo ang nakalipas
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+Job summary · We are seeking an IT Service Desk Specialist to join our Global IT Service Delivery team based in Manila. The successful candidate will provide comprehensive end-user IT support including remote and onsite assistance. · +ResponsibilitiesComprehensive End-user IT Su ...
Manila Buong oras2 linggo ang nakalipas
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At TCLS Mortgage Processing Center of America, Inc., we believe that our greatest asset is our people. · ...
Manila1 buwan ang nakalipas
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We are looking for a proactive IT Support Desk Specialist to provide technical assistance and support for incoming queries and issues related to computer systems software and hardware. · ...
Quezon City1 buwan ang nakalipas
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The Help Desk Specialist assists with technical support for desktop systems applications and building technology systems ensuring timely effective support across corporate management offices minimizing downtime maintaining productivity. · ...
Makati1 buwan ang nakalipas
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Support Center Analyst with good understanding of Windows environment and technical skills. · ...
Makati1 buwan ang nakalipas
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The IT Help Desk Specialist is the first point of contact for technical support, assisting with desktop systems, applications and building technology systems. · This role ensures timely and effective support across all corporate offices minimizing downtime and maintaining product ...
Makati, National Capital Region1 buwan ang nakalipas
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This is a Service Desk Specialist role that requires strong IT skills and excellent customer service abilities. · ...
Bonifacio Global, Metro Manila1 buwan ang nakalipas
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The Support Desk Specialist handles Level 1 customer support tickets through HubSpot Service Hub ensuring fast response times accurate routing and clean data for reporting automation. · Handle incoming Level 1 support tickets FAQs basic inquiries · Maintain SLAs for response res ...
Manila Buong oras1 buwan ang nakalipas
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+Our team is looking for a talented, motivated, and high-performing IT Service Desk Analyst to join our progressing team. · ...
Metro Manila1 buwan ang nakalipas
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Job Description Receive client inquiries via phone call/email or ticketing portal regarding issue/incident/problem management and create an online ticket Provide first line investigation and initial diagnosis for the client Troubleshoot and resolve Tier 1 ticket over the phone Co ...
Makati, Metro Manila2 linggo ang nakalipas
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Perform day to day front desk tasks and ensures compliance with the KYC policies and procedures of the Bank as stipulated from time to time. · Maintain reports related to not only internal and external regulations needs · Checks and authorize the daily transactions in Front Desk ...
Makati, Metro Manila1 buwan ang nakalipas
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The role of the Service Desk Specialist involves providing support to customers via phone or email. This includes troubleshooting and resolving technical issues related to Windows environment, Outlook/MS Office, Remedy, network connections, Citrix remote control and software/hard ...
Makati, National Capital Region1 buwan ang nakalipas
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We are looking for a Service Desk Specialist for our French client, who specializes in producing various types of glasses and collaborating with opticians. · ...
Fort Bonifacio, Taguig City1 buwan ang nakalipas
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If you are exploring travel desk jobs in Manila that involve real coordination, international exposure, and end-to-end ownership rather than routine ticket booking this role offers a strong professional pathway. · ...
Mandaluyong2 linggo ang nakalipas
IT Service Desk Specialist - Manila - Seven Seven Global Services Inc
Paglalarawan
Required Qualifications/Skills:
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Service Desk Specialist
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