Quality Analyst - Makati, Metro Manila
1 buwan ang nakalipas
Paglalarawan ng trabaho
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Mga katulad na trabaho
The Quality Assurance Analyst position monitors and reviews research content published by analysts, such as opportunities, contracts, and other information of value to our clients, to evaluate compliance with research quality standards and performance. Based on the monitoring, t ...
1 linggo ang nakalipas
+Join Our Team as a Call Center Quality Analyst Are you passionate about driving continuous improvement? We're looking for a detail-oriented Quality Analyst with at least 6 months of experience in a call center environment to help us elevate our service standards What You'll Do: ...
1 buwan ang nakalipas
The Quality Assurance Analyst position monitors and reviews research content published by analysts to evaluate compliance with research quality standards and performance. · ...
1 buwan ang nakalipas
The Quality Analyst plays a vital role in maintaining and improving the service quality within the healthcare contact center. · This position is responsible for monitoring and evaluating the accuracy and compliance of agents' approvals on customer requests, · validating Excess of ...
1 buwan ang nakalipas
We are a Canada-based company with over 20 years of experience serving clients across Canada and the United States. We are an in-house organization (not a BPO) with our own call center office in Makati, Philippines. · We are looking for a detail-oriented and analytical Quality An ...
3 araw ang nakalipas
We are seeking a seasoned Quality Analyst to ensure service excellence by monitoring evaluating and improving employee performance. · ...
2 linggo ang nakalipas
The Quality Assurance (QA) Analyst will support the quality assurance effort by systematically reviewing customer interactions and applying established quality standards to approved quality scorecards. The aim of this role is to ensure that quality assurance is applied in an inde ...
1 linggo ang nakalipas
++Role Overview We are seeking a seasoned Quality Analyst to ensure service excellence by monitoring evaluating and improving employee performance. · ...
2 linggo ang nakalipas
The Quality Assurance Analyst position monitors and reviews research content published by analysts to evaluate compliance with research quality standards and performance. · ...
1 buwan ang nakalipas
We are seeking a seasoned Quality Analyst to ensure service excellence by monitoring, evaluating, and improving employee performance. · ...
2 linggo ang nakalipas
We're looking for a detail-oriented Quality Analyst with at least 6 months of experience in a call center environment to help us elevate our service standards. · ...
1 buwan ang nakalipas
Core Responsibilities · Team Leadership & People Management · • Lead, supervise, and motivate a team of healthcare contact center agents to meet performance, quality, and compliance targets · • Conduct regular coaching, mentoring, and performance reviews to improve accuracy, prod ...
2 araw ang nakalipas
Roles & Responsibilities · Responsible for supporting the planning, design and execution of software quality testing activities within the limits of requirements, specifications, costs and timelines. · Collaboratively works within the DT department and other business units to con ...
3 araw ang nakalipas
The Quality Analyst is responsible for monitoring and evaluating collection activities to ensure compliance with company policies client guidelines and regulatory requirements. · ...
1 buwan ang nakalipas
Title: Quality Analyst · Essential Duties and Responsibilities · Monitor, evaluate and score calls against established quality assurance instruments and standards · Review, evaluate, and score open and closed customer issues tickets against established quality assurance instrumen ...
6 araw ang nakalipas
The incumbent would be part of the team and the primary responsibility will be to lead the Transactional Quality Monitoring and other Quality related activities as part of the Quality SOP. · Passing on the process updates to the team members, Maintaining Weekly reports, Daily rep ...
1 buwan ang nakalipas
Requires at least 1 year experience as a QA/Quality Analyst plus 2 years Retirement Services preferably retirement services in the same role. · ...
2 linggo ang nakalipas
The Quality Analyst is responsible for monitoring and evaluating collection activities to ensure compliance with company policies and client guidelines. · ...
1 buwan ang nakalipas
The Healthcare Quality Analyst plays a critical role in ensuring that business process outsourcing (BPO) operations within the healthcare domain meet the highest standards of accuracy, compliance, and customer satisfaction. · ...
2 linggo ang nakalipas
Role Overview: · We're looking for a Mandarin-speaking Quality Analyst with experience in Service Desk or IT Support. This role focuses on call/case monitoring, performance analysis, reporting, and coaching to drive team quality and client satisfaction. · What You'll Do: · Monito ...
1 linggo ang nakalipas