Quality Analyst - Makati, Metro Manila

The Quality Analyst plays a vital role in maintaining and improving the service quality within the healthcare contact center. · This position is responsible for monitoring and evaluating the accuracy and compliance of agents' approvals on customer requests, · validating Excess of ...

The Quality Assurance Analyst position monitors and reviews research content published by analysts to evaluate compliance with research quality standards and performance. · ...

+Join Our Team as a Call Center Quality Analyst Are you passionate about driving continuous improvement? We're looking for a detail-oriented Quality Analyst with at least 6 months of experience in a call center environment to help us elevate our service standards What You'll Do: ...

We're looking for a detail-oriented Quality Analyst with at least 6 months of experience in a call center environment to help us elevate our service standards. · ...

The Quality Assurance Analyst position monitors and reviews research content published by analysts to evaluate compliance with research quality standards and performance. · ...

The Quality Analyst is responsible for monitoring and evaluating collection activities to ensure compliance with company policies client guidelines and regulatory requirements. · ...

+Join our team as a Quality Analyst and monitor customer interactions to ensure top-notch experiences. · ++- Monitor calls, chats and emails to ensure high-quality interactions.+ - Perform root cause analysis on issues and provide recommendations.+ - Collaborate with Team Leaders ...

We are seeking a detail-oriented Quality Assurance Analyst to support our US Auto Claims operations. · This role is responsible for monitoring service quality, ensuring critical data accuracy, identifying defects, · and providing actionable insights to improve SLA performance and ...

The incumbent would be part of the team and the primary responsibility will be to lead the Transactional Quality Monitoring and other Quality related activities as part of the Quality SOP. · Passing on the process updates to the team members, Maintaining Weekly reports, Daily rep ...

+Job summary · Execute testing processes to ensure quality. · +ResponsibilitiesWork with technology team and stakeholders to define test suits. · Create manual and automation test cases. · ...

The Quality Analyst is responsible for monitoring and evaluating collection activities to ensure compliance with company policies and client guidelines. · ...

Quality Analyst is responsible to perform activities outlined in the Service Quality Plan and identify auditor / program level improvement opportunities. · ...

Quality analyst's role is to develop measure and maintain the quality standards and drive continuous improvement initiatives. Primary role of quality analyst is to ensure that associates undergo a thorough quality check process and adhere to the process specific requirements. · ...

This is an exciting opportunity to join Access Healthcare Services Manila, Inc. as a Quality Analyst in our dynamic Healthcare BPO team. · Conducting regular quality audits and assessments of customer calls emails and other communications to identify areas for improvement · Provi ...

We're looking for a Quality Analyst to deliver quality monitors on time, generate reports, and participate in team meetings. · Delivers required number of QA monitors on a timely manner · Generates and trends weekly/monthly QE related reports · ...

The Quality Analyst is responsible for ensuring the microbiological quality and safety of cosmetic raw materials, · in-process products, finished goods, · water systems, · and manufacturing environments. · ...

The job entails delivering QA monitors on time and generating weekly/monthly reports. It also involves participating in team meetings to share Quality and behavioral tagging trends. · ,,,Delivers required number of QA monitors on a timely manner, · ,,Generates and trends weekly/m ...

This position is responsible for completing all assigned transaction evaluations and attending all internal and external calibration sessions assigned. · The Quality Analyst role encompasses the following critical responsibilities:Uphold Sutherland's reputation through rigorous a ...

We're on the hunt for a driven Quality Assurance Specialist with 1 to 2 years of Quality Assurance experience who's ready to take their career to new heights. · Participating in customer and client listening programs to identify needs and expectations. · Monitoring the effectiven ...

A quality analyst's role is to develop measure and maintain the quality standards and drive continuous improvement initiatives. · ...