- Support the service transition process for changes moving into production systems (e.g., SAP environments)
- Attend and support weekly meetings with Project Managers to track and review open service transition requirements
- Ensure all required handover activities are completed before changes go live
- Provide regular service transition updates via email to Service Management and Operations teams
- Coordinate with Service Management teams on potential support model updates
- Assist in scheduling and tracking KT sessions, including documentation and sign-offs
- Support the review and sign-off of project-related Change Records (CRs)
- Coordinate with Operations teams on any manual or operational changes needed in production systems
- Help enforce and monitor the Early Life Support (ELS) phase after go-live
- Track, review, and report ELS issues or defects during stabilization
- Ensure all Service Acceptance Criteria (SAC) requirements are completed prior to final handover
- Bachelor's degree in IT, Computer Science, Information Systems, Engineering, or related fields
- Open to fresh graduates or early-career professionals
- Strong communication, coordination, and documentation skills
- Comfortable working with multiple stakeholders and teams
- Willingness to learn IT Service Management (ITSM) and ITIL-based processes
- Health Insurance (HMO) for you and dependents upon hiring
- Life Insurance coverage from day 1 of employment
- Days Vacation and 15 Days Sick Leave
- Expanded maternity leave up to 120 days and Maternity Benefits
- Expanded paternity leave up to 30 days
- Non-Taxable Allowance (De-minimis)
- Company-sponsored trainings upskilling, and certification
- SMART First Working Arrangements
- Healthy and Encouraging Work Environment
- Recognition and Pay for Performance Culture
- Supplemental Pay (Standby/Shift)
- Retirement Program
- Employee Assistance Program
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IT Service Transition Analyst - Taguig - DXC Technology Philippines
Paglalarawan
DXC Technology is a Fortune 500 Global IT Services Leader and is ranked at 152. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.
Accelerate your career and reimagine the possibilities with DXC
We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer's entire IT estate using the latest technologies in cloud, applications, security, IT Outsourcing, business process outsourcing and modern workplace.
"At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive." #DXCSMARTFirst
What We're Looking For...
We are looking for IT Service Transition Analyst who are eager to start their careers in IT Service Management and IT Operations. In this role, you will help facilitate the smooth transition of services into DXC IT Operations, working closely with project and service teams.
Roles and Responsibilities:
Qualifications:
What awaits you in DXC:
If you are motivated to deliver excellent results, want to grow your career and make a difference, come join us
We are DXC.
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