Service Desk Representative Sr - Pasig
2 linggo ang nakalipas
Job summary
We are seeking dedicated and skilled Senior Service Desk Technicians to join our team. This role serves as a bridge between basic Service Desk support and more advanced technical troubleshooting, focusing on resolving moderately complex issues that would otherwise escalate to Level 2 Field Services or specialized technical teams.
Responsibilities
- Troubleshoot hardware and software issues, including Microsoft OS, Office 365, email clients, and peripherals.
- Resolve password resets, user access issues, and basic network connectivity problems.
- Respond to inquiries via phone, email, chat,
and self-service portals. - Maintain high customer satisfaction through timely
and professional communication. - Accurately log,categorize,
,prioritize tickets Manage escalated tickets from Level 1
,
Paglalarawan ng trabaho
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Vestibulum at aliquet erat. Curabitur rhoncus urna vitae quam suscipit
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I-access ang lahat ng mataas na antas na posisyon at makuha ang trabahong pinapangarap mo.
Mga katulad na trabaho
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