Technical Support Representative I Service Desk - Makati
3 linggo ang nakalipas
Job summary
Provide day-to-day technical support for network infrastructure and desktop systems software and hardware to ensure proper operation of technology applications and equipment.
Responsibilities
- Track and update tickets to the clients SLA's and internal OLA's
- Meets standards of job, such as quality standards, adherence to average handling time, attendance and timekeeping
- Analyzes and resolves incidents, problems or known errors related to failures in application and supporting software components
- Troubleshoots Client/Vendor Incident and request,
- Maintains passwords,data integrityandfile system securityfor a variety of applications/li>,Communicates highly technical information to both technicaland nontechnical personnel/li>,Documents,tracks,and monitors client incidents in ticketing systemto ensurea timelyresolution,/li>
Paglalarawan ng trabaho
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