- Categorize and prioritize tickets (INC, RITM, PRB, P1/P2).
- Sizing Enhancement requests into Minor, Medium, or Major AERs ( Application Enhancement Requests )
- Requirement Gathering,
- Initiate discovery meetings,
- convert requirements into use cases and acceptance criteria
- push back requirements which are not feasible in platform
- Monitor SLA/OLA, CSAT, and aging tickets.
- Handle escalations and ensure timely resolution.
- Translate business needs into technical requirements.
- Strong ITIL, Service Management and ServiceNow knowledge.
- Certified in ServiceNow C.S.A / C.A.D.
- Knowledge ServiceNow Service Catalog
- Fluent in ServiceNow Dashboard creations / Platform Analytics
- Global Stakeholder Collaboration skills, ( Client collaboration skills, VIP stakeholder management )
- Stakeholder communications
- Experience in BAU support & escalations.
- KPI monitoring, governance & compliance familiarity.
- Excellent communication & stakeholder management.
- 5+ years IT experience preferred.
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Key Responsibilities: Design, build and configure ServiceNow applications. Provide functional and technical expertise to plan, analyze, define and support the implementation of ServiceNow products or group of applications. Facilitate impact assessment efforts in producing and rev ...
Manila19 oras ang nakalipas
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Provide functional and technical expertise to plan, analyze, define and support the implementation of ServiceNow products or group of applications. · Facilitate impact assessment efforts in producing and reviewing estimates and solutions for client work requests. · Design, build ...
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We are seeking an experienced ServiceNow HRSD Developer/Sr. Developer to lead the design implementation and optimization of ServiceNow HRSD solutions. · 5-7 years of experience in ServiceNow HRSD implementations with a proven track record of successful projects. · Strong expertis ...
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Role: ServiceNow Developer · Levels: Associate to Manager years) · Work Set-up: hybrid - Ayala, Makati · Work days and shift: Monday to Fridays, Day Shift · Key Responsibilities · Build and customize ServiceNow applications using JavaScript, GlideScript, Jelly, HTML, CSS, and XML ...
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We are seeking a skilled ServiceNow Developer to design, develop, and implement solutions on the ServiceNow platform. · Customize ServiceNow applications, workflows, and integrations. · Maintain platform performance and troubleshoot issues. · ...
Manila - Philippines ₱900,000 - ₱1,800,000 (PHP) bawat taon5 araw ang nakalipas
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Role: Servicenow BA · Location: Manila,Metro Manila,Philippines · Job Type: Contract · What you'll do: · Categorize and prioritize tickets (INC, RITM, PRB, P1/P2). · Sizing Enhancement requests into Minor, Medium, or Major AERs ( Application Enhancement Requests ) · Requirement G ...
Manila, National Capital Region4 araw ang nakalipas
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Understanding customer requirement and provide mapping with IT processes. · , Design configure and code ServiceNow based on business requirements · ...
Manila, Metro Manila1 buwan ang nakalipas
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We are looking for experienced ServiceNow Developers to augment an existing delivery team. · This position requires a proactive developer who can work within an established team environment, · contribute to ongoing implementations, and support enhancements and customizations acro ...
Manila, National Capital Region ₱900,000 - ₱1,800,000 (PHP) bawat taon5 araw ang nakalipas
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We are looking for an experienced ServiceNow (SNOW) Developer to join our growing team. The ideal candidate will have strong hands-on experience with the ServiceNow platform, integrations, and CMDB management. · ...
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We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognized for their contributions. · ...
Philippines - Manila1 linggo ang nakalipas
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Role Summary: · Responsible for managing and prioritizing incidents, service requests, and problems (INC, RITM, PRB, P1/P2), handling enhancements (AERs), gathering requirements, conducting discovery sessions, and translating business needs into clear technical use cases and acce ...
Manila, National Capital Region3 araw ang nakalipas
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TTEC Digital seeks a ServiceNow Developer to join our growing ServiceNow practice area. This is a 100% remote opportunity Candidates must be willing to interview and work in US-based time zones for this full-time opportunity. · We coach clients to ensure their employees feel valu ...
Manila1 buwan ang nakalipas
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TTEC Digital seeks a ServiceNow Developer to join our growing ServiceNow practice area. This is a 100% remote opportunity. · ...
Manila1 linggo ang nakalipas
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+Job summary · A ServiceNow HRSD Developer/Sr. Developer is needed in Manila, Metro Manila ,Philippines for a Permanent position. · +ResponsibilitiesLead the design, implementation, and optimization of ServiceNow HRSD solutions to meet business requirements. · Collaborate with st ...
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We are seeking a skilled ServiceNow Developer to design develop and enhance ServiceNow solutions across multiple modules.The role will focus on building scalable custom applications configuring core platform capabilities developing modern user experiences and delivering reliable ...
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We are seeking a highly experienced ServiceNow Architect with a strong background in the financial services industry.The ideal candidate will lead the design and implementation of ServiceNow solutions, · focusing on IT Asset Management (ITAM), IT Operation Management (ITOM), · an ...
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We are looking for an experienced ServiceNow Architect with strong expertise in Integrated Risk Management (IRM/GRC). This role will lead the architecture, design, and strategic implementation of ServiceNow IRM solutions across the enterprise. · Solution Architecture · Policy & C ...
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This role involves categorizing tickets, prioritizing tasks, sizing enhancement requests, conducting discovery meetings, translating business needs into technical requirements. · Categorize and prioritize tickets (INC, RITM, PRB) · Sizing Enhancement requests into Minor, Medium o ...
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Design and deliver configuration and development across the ServiceNow platform. · Build solutions using JavaScript, Glide APIs · ,Implement integrations via REST and SOAP use MID Servers where needed manage credentials connectivity security Maintain CMDB CSDM alignment discover ...
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This role involves designing and implementing architecture solutions for ServiceNow platform based in Greater Kuala Lumpur. It requires expertise in architecture design software development integration project management and collaboration with cross-functional teams. · Designing ...
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ServiceNow BA - Manila - Exasoft
Paglalarawan
Role Summary:
Responsible for managing and prioritizing incidents, service requests, and problems (INC, RITM, PRB, P1/P2), handling enhancements (AERs), gathering requirements, conducting discovery sessions, and translating business needs into clear technical use cases and acceptance criteria. Ensures SLA/OLA compliance, monitors KPIs and CSAT, manages escalations, and collaborates with global stakeholders while maintaining governance standards.
What you'll do:
What we need:
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