- Supervises the work of the staff, sets priorities, and ensures on-time processing and posting of payments within the agreed turnaround time.
- Assists or provide guidance to staff in handling challenging accounts, as necessary. May coordinate with merchant partners / intermediaries, and internal departments to ensure that any discrepancies / issues / concerns regarding payment posting are addressed and closed.
- Identifies process gaps and implements quick solutions to ensure continuous delivery of service.
- Recommend improvements on how to address procedural errors, delays, and efficiency of service.
- Prepares periodic and ad hoc reports for management, as necessary or requested, to track strategic goal accomplishment.
- Resolve escalated issues arising from operational decisions; informs manager / superior if issue is of sensitive nature and/or may require coordination with other department / parties
- Performs thorough appraisal and approval of payment transactions within authority.
- Regularly reviews the Cashiering Guidelines to ensure alignment on business processes
- Mentors staff on a regular basis to ensure adherence to the Company's strategic goals and standards, company policies and procedures and undertake disciplinary actions, if the need arises
- Provides regular performance feedback to staff and puts in place safeguards in support of next issue avoidance.
- Maintain employee work schedules including assignments, training, vacations, cover for absenteeism and overtime scheduling
- Recommends developmental training for staff to continuously improve their quality of work and stimulate their individual and collective growth.
- Monitors and measures employee productivity and provides constructive feedback and coaching.
- Coach, mentor and develop staff, including overseeing new employee onboarding
- Respond to follow-ups and inquiries from various sources.
- Complaints and escalation management
- Ensures that escalations are addressed in a timely manner, as committed
- Ensures the efficient and effective operation of the Unit by ensuring staff compliance to the agreed operational standards, Cashiering guidelines, AML, KYC, Risk Management, audit requirements, etc.
- Work with CI team to ensure availability and integrity of data.
- Ensure the data security policies are followed in the transmittal of information between the Company and external stakeholders
- Maybe assigned to participate in ad hoc projects for system and process improvements if any.
- Performs other related tasks, as maybe assigned, from time to time
- Graduate of a bachelor's degree preferably in finance, business, accounting, or banking
- Experience:
- Ability to analyze and interpret accounting data / schedules
- Minimum 2 years working experience in a Supervisory role
- Minimum 2 years working experience in Cashiering
- Customer service
- Perseverance
- Integrity and trust
- Priority Setting
- Developing direct reports
- Informing
- Learning on the fly
- Problem solving
- Proficiency in Microsoft Office Applications (Excel, Word)
- Good verbal & written communication skills
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Payments Supervisor - MAKATI CITY, Pilipinas - AXA Group
Paglalarawan
JOB DUTIES:
Educational Qualifications:
Personal Characteristics:
Other Requirements:
A global leader in insurance and investments, AXA takes care of 103 million lives in 64 countries worldwide. We actively invest in pioneering and personalized solutions to meet your ever-changing needs and exceed your expectations. In the Philippines, we are in partnership with Metrobank, one of the country's strongest banks.
About the Entity
Established in 1999, AXA Philippines is one of the largest and fastest growing life insurance companies in the country. It offers financial security to more than one million individuals through its group and individual life insurance as well as general insurance products through its subsidiary Charter Ping An.
AXA Philippines is one of the first to introduce bancassurance operations in the country, and is among the pioneers in the investment-linked insurance sector.
AXA now offers a complete range of products for all its customers' insurance and financial protection needs, including savings and investments, health plans, income protection, and health coverage; and through its general insurance subsidiary Charter Ping An Insurance Corporation: fire, motor car, marine cargo, personal accident, bonds, casualty, and engineering insurance products.
AXA Philippines closed 2017 with P26.4 billion in total premium income and P5.7 billion in gross written premiums from Charter Ping An. Today, AXA has more than 4,000 financial advisers in 36 branches, and 700 financial executives in over 900 Metrobank and PSBank branches nationwide. Charter Ping An, on the other hand, has 22 branches nationwide and 2,007 agents.
AXA Philippines is a joint venture between the AXA Group, headquartered in France, and the Metrobank Group, one of the largest financial conglomerates in the Philippines.
The Metrobank Group is a conglomerate of industry-leading businesses that includes First Metro Investment Corporation, Metrobank Credit Cards, Federal Land, Toyota, and Manila Doctors Hospital. It was hailed Best Bank in the Philippines in 2010, 2011, and 2012 by Euromoney and recognized as the strongest bank in the Philippines by The Asian Banker in 2013. It is owned by the Ty Family whose major business interests include financial services, real estate development, power, and manufacturing.
What We Offer
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