Customer Experience - Muntinlupa
2 linggo ang nakalipas
Job summary
We are seeking a highly capable and service-oriented Customer Experience & Support Manager to lead our post-sales support operations in the industrial automation sector.This role is critical in ensuring consistent, high-quality support for mission-critical systems,
including 24/7 technical service coverage for clients in manufacturing,
utilities, and infrastructure.
- Develop and implement escalation protocols to resolve urgent technical issues in coordination with engineering and project teams.
- Monitor real-time support performance, analyze incidents,
and ensure root cause resolutions are captured and implemented.
Paglalarawan ng trabaho
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