Customer Experience - Makati, National Capital Region
1 linggo ang nakalipas
Job summary
The CX Manager serves as the strategic link between customer feedback and organizational change.
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- Design an NPS methodology specifically for the B2B Telco industry context,
- Analyze qualitative feedback to identify root causes of friction in the B2B customer journey (e.g., service reliability, billing accuracy, or account management),
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Mga katulad na trabaho
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