- Opens customer accounts by recording account information.
- Maintains customer records by updating account information. Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
- Handle customer questions and service requests
- Communicate in the language of the customer by avoiding technical terminologies and jargon.
- Gather information from customer by asking probing questions to analyze issues and identify underlying problem/s.
- Work to build cooperative relationships with customers.
- Give customers a realistic estimate of the time it will take to resolve an issue or request.
- Demonstrate willingness to take ownership of the call by acknowledging the customer's concern.
- Avoid and discourage the use of unprofessional language.
- Encourage good security practices, such as following secure password reset rules and PCI compliance standards.
- Prevent unauthorized access to proprietary and sensitive company data by following procedures and requiring proper authorization prior to granting access.
- Discourage and report software piracy
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Customer Service Representative
4 araw ang nakalipas
Polytechnic University of the Philippines Philippines, Makati City, Pilipinas Buong orasDescription: · Lorem ipsum dolor sit amet, consectetuer adipiscing elit. Maecenas porttitor congue massa. Fusce posuere, magna sed pulvinar ultricies, purus lectus malesuada libero, sit amet commodo magna eros quis urna. Nunc viverra imperdiet enim. Fusce est. Vivamus a tellus. P ...
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Customer Service Representative
3 araw ang nakalipas
Lexie Staffing & Business Consulting Manila, Pilipinas Buong orasCompany DescriptionLexie Staffing and Business Consulting is a Recruitment Process Outsourcing (RPO) company based in Bulacan. We help connect talented individuals with new job opportunities that are perfect for them. Our mission is to bridge the gap between what you want and nee ...
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Customer Service Representative
1 araw ang nakalipas
Neksjob Metro Manila, Pilipinas ContractWe are seeking a highly motivated Customer Service Representative to join our team, specializing in our local healthcare account. In this role, you will be responsible for providing exceptional customer support, addressing inquiries, and resolving issues promptly and professional ...
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Customer Service Representative
1 linggo ang nakalipas
Neksjob Metro Manila, Pilipinas ContractElevate your career as a Customer Service Maestro - Join our team and turn customer interactions into extraordinary experiencesAs a Customer Service Representative, you will be the frontline ambassador of our company, interacting with customers to address inquiries and resolve is ...
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Customer Service Representative
1 araw ang nakalipas
Neksjob Manila, Pilipinas ContractHiring Customer Service Representative - MAKATI SITE- CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting customer ...
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Customer Service Representative
4 araw ang nakalipas
Emapta Versatile Services Inc Metro Manila / NCR, Pilipinas Buong orasNow that we have your attention: We're looking for Customer Service Representatives who are passionate about providing top-notch support to customers via phone, email, and live chat. · You'll provide a high level of support and enjoy great benefits on top of a competitive salary ...
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Customer Service Representative
3 araw ang nakalipas
Ripped box station Metro Manila, Pilipinas Part timePosition: Customer Service RepresentativeNumber of hours: 40 hours/weekSchedule: Day shiftJob Duration: Project-basedWork Location: On-site; Lagro, Quezon CityTasks required:Answer incoming messages/tickets and conduct follow ups on customers with inquiriesAttract potential custo ...
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Customer Service Representatives
2 araw ang nakalipas
Neksjob manila, Pilipinas ContractJob description: · Customer Service Representatives handle concerns and complaints regarding goods and services. In addition to assisting consumers with returns, upgrades, and purchases, they frequently offer guidance and technical support. They typically do their business from r ...
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Customer Service Representative
4 araw ang nakalipas
Straive Philippines Metro Manila / NCR, Pilipinas Part timeCommunicates with customers to gather details and probe for necessary information (i.e. specific concerns, account details, name, etc.) in order to correctly identify and assess customers' needs · Verifies if information relayed is accurate and complete to adequately address cli ...
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Customer Service Representative
1 oras ang nakalipas
Recruiter PH Manila, PilipinasLuxury Fashion Account · Role - Customer Service Representative (Korean Bilingual) · Education - completed 2nd year college - without back subjects · at least 6 months non-bpo customer facing experience · work on site Aug 21, HC · completed 2nd year college - without back subj ...
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Customer Service Representative
1 araw ang nakalipas
Recruiter PH Manila, Pilipinas Buong orasLuxury Fashion AccountRole - Customer Service Representative (Korean Bilingual) Education - completed 2nd year college - without back subjects at least 6 months non-bpo customer facing experience work on site Aug 21, HCcompleted 2nd year college - without back subjects at least 6 ...
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Customer Service Representative
21 oras ang nakalipas
Neksjob Metro Manila, PilipinasHiring Customer Service Representative - MAKATI SITE · - CSR is primarily responsible for providing customer service support according to the scope of work and service level requirements. This includes ensuring call quality and quantitative standards are observed in meeting custo ...
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Customer Service Representative
4 araw ang nakalipas
Alphanumeric Systems Manila, Philippines, Pilipinas Buong orasOverview · Alphanumeric is seeking candidates with a passion for customer service (bilingual English and Mandarin), who are able to problem-solve with a focus on strategic thinking. In this role, Commercial Support Specialists will be responding to commercial inquiries relating t ...
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Customer Service Representative
1 linggo ang nakalipas
Ripped box station Metro Manila, Pilipinas RemotePosition: Customer Service RepresentativeNumber of hours: 40 hours/weekTime Zone: New York TimeRequirements:Familiarity with Asana, Zapier, Pipedrive, Airtable, and Slack is highly advantageousProven work experience as a Customer Service Representative or relevant role is require ...
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Customer Service Representative
4 araw ang nakalipas
Rippedboxstation Manila, PilipinasPosition: Customer Service Representative · Number of hours: 40 hours/week · Time Zone: New York Time · Tasks required: · Inbox Management: Efficiently manage and respond to emails in our support inboxes, ensuring all inquiries are addressed promptly · Issue Escalation: Serve as ...
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Customer Service Representative
1 linggo ang nakalipas
Rippedboxstation Manila, PilipinasPosition: Customer Service Representative · Number of hours: 10-20 hours/week, Night shift · Job duration: Project-based · Work Location: Onsite; Lagro, Quezon City · Tasks required: · Answer incoming messages/tickets and conduct follow ups on customers with inquiries · Attract p ...
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customer service representative
4 araw ang nakalipas
Quess Philippines Corp Metro Manila / NCR, Other - Philippines, Pilipinas Part timeWE ARE MASSIVELY HIRING CUSTOMER SERVICE REPRESENTATIVESÂ · Qualifications:Senior High School Graduates are welcome to apply · With or without call center experience; · This account requires to WORK ON-SITE (PARANAQUE) · Amenable to work in shifting schedules. · Average to exce ...
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Customer Service Representative
1 linggo ang nakalipas
TELUS International Philippines Inc Metro Manila, Pilipinas Buong orasRequirements Ability to work independently on program deliverables in a fast-paced technical environment · Strong strategic thinking and cross-functional coordination skills · Completed at least 2 years in college (any course, no back subjects) with at least 2 years in the BPO in ...
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Customer Service Representative
4 araw ang nakalipas
VCC Link, Inc. Philippines, Manila, Pilipinas Buong orasWell-establish brand and known as one of the great leaders in the BPO industry. · The Role · Your Responsibilities Will Include · In this role, you'll be the frontline ambassador for the brand, interacting with customers to address inquiries, resolve concerns, and ensure their sa ...
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Customer Service Representative
4 araw ang nakalipas
Neksjob Corporation Metro Manila / NCR, Pilipinas Buong orasCSR - Local Healthcare Insurance Account · Salary: PHP18000/month · Location: Ortigas, Pasig · Qualifications: At least 6 months' work experience handling HMOs with at least 2 years college education, any course · If no HMO work experience, at least 2 years college education o ...