- Provide overall supervision to the staff during the shift. Ensure that all work items are completed as per the agreed SLA. Monitor the exceptions and ensure that they are resolved in a timely manner.
- Track the changes to the procedures and ensure that the team is fully aware of the changes and prepare the weekly / monthly MIS reports
- Identify opportunities for improving the efficiency of the process.
- Identify the training requirements of the team members and work with the Associate on providing the required trainings
- Establish excellent relationships with partner site and other stakeholders, with whom the team will need to interact on a regular basis.
- Graduate with minimum of 4 years of Financial Operations Processing experience, with a good team management experience in similar environment.
- Experience and a working knowledge of various aspects of International Payment Processing Operations.
- Working Knowledge of ISO, SWIFT & international payment conventions & practices would be required.
- Good Interpersonal skills to be able to communicate internally & externally and at all levels. Excellent written & oral communication skills in English with good people management skills.
- A proactive approach to problem solving, taking ownership of issues, and having the determination to follow through. Escalate issues as appropriate.
- Experience of working / partnering with stakeholders like Operations Controls, Training etc. to ensure that the overall organizational objectives are met.
- Ability to use creative problem-solving techniques to solve business issues and focus on client focus with good analytical skills and knowledge of MS Office applications and other data analytics tool.
- 4 years of experience in a back office operations of a reputed foreign bank or it's processing arm/private sector bank/public sector bank as a supervisor would be beneficial.
- Prior Experience in Client and Third party banks investigations for Multicurrency payments will be an added advantage
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Payment Lifecycle Analyst - Taguig, Pilipinas - JPMorgan Chase Bank, N.A.
Paglalarawan
Job Description :
We are looking for a passionate, curious and ready to make an impact leader that is able to cope with changes of day-to-day operations and wants an opportunity to grow and position our global team for the future.
As a Payment Lifecycle Analyst within our Payments Investigations function, you will have the primary responsibility of managing the day-to-day operations. You will be part of a dynamic team, reporting to an associate and indirectly managing a team of around 8 to 10 members. This role provides you with the opportunity to closely coordinate and work with other client operations sites, ensuring that we meet our business targets together.
Job responsibilities
Required qualifications, capabilities, and skills
Preferred qualifications, capabilities, and skills
