- Conduct Process Knowledge assessments measured through Compliance and First Pass Yield
- Ensure associates are assigned to process training refreshers based on QA data on associate's performance
- Facilitate Process Training Refresher modules effectively measured through Trainer Feedback Score (from Associates)
- Ensure completion of all compliance courses for all associates tagged to the project within timelines
- Meet all project related SLAs as agreed with the client.
- Undertake Lean projects to improve Trainer efficiency and Learning path reduction
- Education: Any Degree
- Experience: Minimum of 3 years experience in a Training role/function with KYC Banking Voice account is required for this position.
- Writing and/or Research background/experience in any discipline is a plus.
- Skills: Excellent English communications skills both in oral and written.
- Amenable to work on a night shift schedule.
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Bachelors degree in Nursing with an active US Registered Nurse License of any state (preferably New York) · Minimum 1-2 years experience in a US Healthcare account (Utilization Management Review and Clinical Appeals) · Exposure to Inpatient/Concurrent reviews · Experience with ut ...
Manila, Philippines1 araw ang nakalipas
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We are seeking an experienced Process Trainer to design deliver and continuously improve training programs for our healthcare AR Accounts Receivable teams. · ...
Pasay1 buwan ang nakalipas
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The primary role of this position is to educate and develop competent staff capable of delivering client-defined requirements. · ...
Pasay3 linggo ang nakalipas
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We are seeking an experienced Process Trainer to join our team in Pasay City. · ...
Pasay, Metro Manila1 buwan ang nakalipas
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· Bachelors degree in any field. · Minimum of 2 years of BPO experience. · At least 1 year of experience as a Process Trainer, ideally within a Life Insurance account. · Strong verbal and written communication skills. · ...
Pasay City, Metro Manila, Philippines4 araw ang nakalipas
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Job Description Summary · The primary role of this position is to educate and develop competent staff capable of delivering client-defined requirements. The role focuses on transferring process knowledge and related skills essential to achieving production readiness and operation ...
Pasay5 araw ang nakalipas
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· Work Setup: 100% Onsite (MOA Pasay) · Work Schedule: Graveyard shift · Responsibilities: · 2 years Process Trainer experience · Excellent communication skills · 2 years in college w/o back subjects · Qualifications: · Lead and co-lead new hire classes and continuing education ...
Pasay City, Metro Manila, Philippines3 araw ang nakalipas
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We're looking for an experienced Process Trainer to join our Corporate Travel team. Lead training for international ticketing, group bookings and email support processes. Act as a Subject Matter Expert (SME) in ticketing to design and deliver effective training programs. · ...
Pasig, National Capital Region1 buwan ang nakalipas
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Joining Vee Healthtek PH will allow you to enjoy these Xtraordinary advantages · Fixed Weekends Off · Day 1 HMO with FREE coverage for 1 dependent · Rice Allowance · Clothing Allowance · Free Motorcycle Parking · Paid Time Off · Employee Development and Training · Employee Engage ...
Ortigas, Metro Manila2 araw ang nakalipas
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We're looking for a ClickUp Process Trainer to drive operational excellence and collaboration across Ecosa's global teams. · Develop and deliver engaging training sessions on ClickUp features. · Create learning materials tailored for different departments. · ...
Pasig, National Capital Region1 buwan ang nakalipas
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We're looking for an experienced Process Trainer to join our Corporate Travel team. · * 2–3 years of experience in Corporate Travel training.* Hands-on experience in at least one GDS system (Amadeus, Sabre, etc.).* Strong facilitation and presentation skills; confident in leading ...
Pasig1 buwan ang nakalipas
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The Process Trainer will deliver pre-hire training to newly recruited employees across campaigns. They will create learning experiences through expert classroom instruction, on-floor mentoring, and one-to-one skills coaching. · ...
Quezon, Metro Manila1 buwan ang nakalipas
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We are looking for a ClickUp Process Trainer who can help teams work smarter not harder. · This role is perfect for someone who enjoys turning complexity into clarity and inspiring others to embrace new tools and ways of working. · You'll design and deliver structured training pr ...
Pasig1 buwan ang nakalipas
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We are seeking an experienced Process Trainer to join our team in Pasay City, Metro Manila. In this full-time role, you will be responsible for designing and delivering comprehensive training programs to upskill our healthcare BPO employees. · Develop and facilitate engaging trai ...
Taguig1 buwan ang nakalipas
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The primary role of the USRN Process Trainer is to educate and produce competent staff to deliver client-set requirements. · Key Responsibilities:Conducts new hire interviews and provides feedback to Operations. · Conducts classroom process training, up-training, and cross-skilli ...
Pasay1 buwan ang nakalipas
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Position Overview · The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses on transferring process knowledge and its related skills essential to accomplish tasks needed for production. · Essential Functions · I. C ...
Pasay3 araw ang nakalipas
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Facilitate training to new hires/associates in compliance with knowledge base requirements as per process specifications. · ...
Taguig1 buwan ang nakalipas
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The Process Trainer is responsible for facilitating training to new hires/associates in compliance with knowledge base requirements as per process specifications. · Coach and mentor associates to facilitate a smooth transition to the shop floor. · Review/update training content t ...
Taguig2 linggo ang nakalipas
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· About the job Process Trainer (MOA, Pasay) | Onsite · Work Setup: 100% Onsite (MOA Pasay) · Work Schedule: Graveyard shift (8PM-5AM or 9PM-6AM) · Responsibilities: · Must be college graduate · Minimum 2 years of experience in the BPO industry · At least 1 year of experience as ...
Pasay City, Metro Manila, Philippines4 araw ang nakalipas
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Position Overview · The primary role of the job is to educate and produce competent staff to deliver client-set requirements. The job focuses on transferring process knowledge and its related skills essential to accomplish tasks needed for production. · Essential Functions · I. C ...
Pasay1 araw ang nakalipas
Process Trainer - Metro Manila / NCR - Cognizant Technology Solutions Asia Pacific Pte. Ltd.
Paglalarawan
Responsibilities:
Qualifications:
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