Process Trainer - Metro Manila / NCR - Cognizant Technology Solutions Asia Pacific Pte. Ltd.

    Cognizant Technology Solutions Asia Pacific Pte. Ltd.
    Cognizant Technology Solutions Asia Pacific Pte. Ltd. Metro Manila / NCR

    3 araw ang nakalipas

    Buong oras
    Paglalarawan

    Responsibilities:

    • Conduct Process Knowledge assessments measured through Compliance and First Pass Yield
    • Ensure associates are assigned to process training refreshers based on QA data on associate's performance
    • Facilitate Process Training Refresher modules effectively measured through Trainer Feedback Score (from Associates)
    • Ensure completion of all compliance courses for all associates tagged to the project within timelines
    • Meet all project related SLAs as agreed with the client.
    • Undertake Lean projects to improve Trainer efficiency and Learning path reduction

    Qualifications:

    • Education: Any Degree
    • Experience: Minimum of 3 years experience in a Training role/function with KYC Banking Voice account is required for this position.
    • Writing and/or Research background/experience in any discipline is a plus.
    • Skills: Excellent English communications skills both in oral and written.
    • Amenable to work on a night shift schedule.

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