- Oversee and direct the daily operations of the BFS call center, ensuring service level agreements and key performance indicators are consistently met.
- Develop and implement operational strategies to enhance productivity, efficiency, and quality across all BFSI teams.
- Analyze data and metrics to identify areas for improvement and implement corrective actions.
- Manage, coach, and mentor a team of call centre managers and supervisors, fostering a culture of continuous learning and development.
- Collaborate cross-functionally with other departments to resolve customer issues and enhance the overall customer experience.
- Ensure compliance with all relevant industry regulations and internal policies.
- Proactively identify and mitigate operational risks.
- Lead strategic planning and contribute to the overall growth and success of the BFSI business.
- Experienced in supporting a U.S. financial program, preferably in a B2C environment and within a voice line of business or a similar setup.
- Minimum of 8 years' experience in a senior call center or operations management role.
- Proven track record of driving operational excellence and achieving key performance targets.
- Excellent leadership and people management skills, with the ability to motivate and develop high-performing teams.
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
- In-depth knowledge of call center operations, including workforce management, quality assurance, and customer experience management.
- Familiarity with BFS industry regulations and compliance requirements.
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We are seeking an experienced Director of Operations to lead and manage the daily operations of a growing, multi-location medical practice specializing in sleep medicine. · Oversee daily operations across two practice locations · Develop, implement, and monitor operational polici ...
Manila, Metro Manila1 buwan ang nakalipas
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+Aurex Group is exclusively partnering with a leading engineering services consultancy seeking an accomplished Operations Director to drive their next phase of growth in the Philippines. · + · + · To drive operations excellence optimize commercial performance and implement strate ...
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We're hiring a Director of Operations to be involved in all facets of the contact center operations including hiring, · training, · quality control,<br.reporting, · performance optimization and partner services. · ...
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Overview: · As the Operations Director, you will lead and own the operational backbone of PS Global Consulting. In this strategic leadership role you will ensure that our consulting operations – spanning service delivery, implementation, client support, resource management, and g ...
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We are looking for a fearless leader to drive extraordinary results as our next Director of Operations. · As a key member of our leadership team, you will be responsible for all facets of contact center operations including hiring, training, quality control and reporting. · We fo ...
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We are looking for a strategic and results-driven Director of Operations to lead our operational functions. · Develop and implement operational strategies to improve efficiency and effectiveness · Oversee day-to-day operations and ensure alignment with company goals · ...
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+We are hiring a Director of Operations to lead large-scale US healthcare operations with end-to-end ownership of Revenue Cycle Management (RCM). · +Lead operational performance across the full RCM lifecycle · Leadership depth and client outcomes compliance financial results · ...
Manila2 linggo ang nakalipas
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The Operations Director at MedGrocer ensures resilience · and scalability of service delivery engine. · ...
Manila3 linggo ang nakalipas
- Trabaho sa kumpanya Remote na trabaho
Director of Operations
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This role serves as the CEO's operational counterpart responsible for running the company's operating system building scorecards dashboards and accountability loops managing weekly L10 meetings and daily huddles. · Run weekly Level 10s daily huddles and monthly/quarterly scorecar ...
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We're committed to bringing passion and customer focus to the business. · ...
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We're seeking an Operations Director to build and lead our growing support operations in the Philippines. · ...
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We're seeking an Operations Director to build and lead our growing support operations in the Philippines. · ...
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+The Director, Slot Operations is responsible for the day to day operations of the Slot Operations Department. ...
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We are seeking a leader who has the vision, experience and passion to contribute to our culture and deliver extraordinary results for our clients. · Drive initiatives resulting in positive improvements in margins and the strengthening of enterprise value · Motivate and inspires t ...
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Role summary · Payoneer is looking for Operations Director, APAC to join our extremely fast-growing global Fintech business. The ideal candidate will be comfortable in a fast-paced, high-energy environment with an ability to deal with multiple tasks at the same time. · Location: ...
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Payoneer is looking for Operations Director, APAC to join our extremely fast-growing global Fintech business. · ...
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The Assistant Director of Operations at Sodexo will oversee daily operations, ensuring efficiency and efficacy across various services. · ...
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The Director of Operations will oversee and direct all aspects of the Clinical Material Services Unit (CMSU) related to clinical supply operations and clinical pharmacy information services. · ...
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The Operations Director is responsible for overseeing and optimizing all operational activities of the BTL agency. · ...
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This is a full-time · role for Director of Operations, · overseeing daily operations, · ensuring projects are completed efficiently, · on schedule and within budget.Managing operations teams · ...
Makati ₱180,000 - ₱250,000 (PHP)1 buwan ang nakalipas
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The Business Operations Director is responsible for ensuring the financial and procedural health of the organization.This role drives efficiency and accountability across all business processes — overseeing finance operations, compliance, contract management, budgeting, vendor ov ...
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Director of Operations - National Capital Region - Alorica
Paglalarawan
As the
Director of Operations
, you will be instrumental in leading and managing our call center operations within the Banking, Financial Services, and Insurance (BFSI) vertical. Your role will focus on driving operational excellence, optimizing performance, and ensuring exceptional customer service across our BFSI business lines.
Key Responsibilities:
Qualifications:
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Director of Operations
Para lamang sa mga rehistradong miyembro Manila, Metro Manila
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Operations Director
Para lamang sa mga rehistradong miyembro Manila, Metro Manila
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Director of Operations
Para lamang sa mga rehistradong miyembro Manila, Metro Manila
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Operations Director
PS Global Consulting- National Capital Region
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Director of Operations
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Director of Operations
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Director of Operations
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Operations Director
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Director of Operations
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Operations Director
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Operations Director – Patient Operations
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Operations Director – Patient Operations
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Director, Slot Operations
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Senior Director of Operations
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Operations Director, APAC
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Operations Director, APAC
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Assistant Director of Operations
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Director, Operations CMSU
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Operations Director
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Director of Operations
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Business Operations Director
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