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    Customer Service Assistant - Quezon City, Pilipinas - Sapient Global Services

    Sapient Global Services
    Sapient Global Services background
    Buong oras
    Paglalarawan

    • Answers phone calls and provides important information/ assistance to clients.
    • Checks mail, fax and internet mail to provide customer assistance.
    • Manages computer/on-line guidelines for the purpose of responding to customer queries.
    • Communicates with customer on the phone or using written correspondence to take care of concerns. Resolves customer issues on the first call/contact whenever possible without having to transfer caller.
    • Follows escalation procedures as needed.

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