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Operations Coordinator - Quezon City - Outsourced
Paglalarawan
ABOUT THE ROLE:
In this dynamic and diverse role you will coordinate the operations of our Camino trips to ensure every client has an excellent experience, and trips are run to budget and according to RAW standards. From the moment clients have booked a trip with RAW, you will be responsible for ensuring services are requested from suppliers, client documentation is received 8 weeks before departure, and issues are effectively handled. As the Camino Operations Coordinator you are required to have in-depth knowledge of the product range, oversee risk management, monitor client feedback, and drive improvements in our products and client experience. You will report to the Operations Manager and work closely with the colleagues in operations, our sales travel product specialists, Destination Managers and suppliers. This is a fantastic opportunity for someone who loves working in a dynamic and collaborative environment, and streamlining processes and systems. The ability to prioritise amongst competing demands and be an efficient manager of your own time is a key requirement of this role.
OUR VALUES
● Authenticity
● Adventure & Freedom
● Exceptional Service
● Integrity Camino Operations Coordinator
● Inspiration & Optimism
● Challenge & Achievement
● Sense of Community
● Positive Environmental & Social Impact
OUR CUSTOMER CHARTER
● Put customers first
● Exude passion and expert knowledge
● Innovate and inspire
● Take ownership
● Foster teamwork
● Go above and beyond
● Make it fun
DESIRED ABILITIES & EXPERIENCE
● Strong, relevant experience in service or tourism-based sector, ideally in adventure travel
● Excellent organisational skills and attention to detail
● Results oriented with the ability to use initiative
● Excellent communication skills and attention to detail
● Collaborative work style and excellent interpersonal skills
● Proficient in using cloud-based systems such as a CRM or reservations system
● Experience with costing trips that are priced competitively and profitably
● Ability to successfully oversee the successful resolution of any emergency situations
● A natural problem solver with a knack for identifying solutions
● Ability to prioritise and keep clearly focused on delivering key objectives
● Proven ability to look for processes and systems improvements
● Ability to coordinate with our field staff and suppliers in a professional and courteous manner
● Experience training internal teams on processes, policies and procedures
PRIMARY ACCOUNTABILITIES
● Develop an in-depth knowledge of the product range and continuously develop existing trips to offer the best travel experiences for our guests and to meet changing demands
● Requesting and re-requesting accommodation and other services as needed
● Conduct product training to staff as required
● Develop and improve operational processes and procedures
● Successfully oversee resolution of emergency situations that may occur on trips
● Become an expert on our key products in order to find solutions to issues and improvements as needed Camino Operations Coordinator
● Keeping templates in our reservations system up to date and on occasion enter new bookings in VT to support sales
● Sourcing new hotels, add maps, pictures and correct rates in our reservations system
● Assistance with set mark-ups and delivery of pricing strategy, ensuring trips are profitable
● Monthly reconciliation with hotels and keeping payments sheet up to date
● Consistently monitor product performance, through client feedback, paying particular attention to accommodation quality and price adjust each confirmed trip
● Prepare App and documents 8 weeks before departure
● Liaise with management including operations, sales and finance
● Direct and assist ground staff and leaders
● Assist with coordinating product development and new product roll out
GENERAL ACCOUNTABILITIES
● Loading product and prices on the reservations system
● Communicate effectively with all suppliers and office staff and ground staff.
● Adhere to RAW Travel's company safety and responsible travel policies
● Drive company culture and values
● Deal with any queries from supplier
● Work with product and operations staff to ensure trips meet customer expectations
● Evaluate and monitor trip feedbacks
● Assist the sales team and operations manager with specific tasks or projects as and when required
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