AP Team Leader - Philippines, Manila, Pilipinas - MarTrust

Paglalarawan

MARTRUST: WHERE FINTECH MEETS MARITIME

MarTrust is a leader in digital payment solutions in the shipping industry.

With transformative products and a strong value proposition (including a âbuilt for maritimeâ e-wallet and card), our transformative products have garnered tremendous market response and fuelled substantial growth.

Currently processing $12 billion in payments annually, we're just getting started

MarTrust and the bigger picture

At MarTrust, we are dedicated to enhancing seafarer welfare.

With over a million seafarers worldwide working in challenging and sometimes perilous conditions, often far away from their loved ones, the process of paying them and facilitating fund transfers poses numerous complications and risks.

With the MarTrust E-Wallet, we comprehensively address these challenges, promoting increased seafarer welfare.

By providing peace of mind while they're away from home, we make a real difference in their lives, and that's truly meaningful to us.

THE ROLE: AP TEAM LEADER (HYBRID)

Key operational support in MarTrust Accounts Payable department, the AP Team Leader improve the client experience, optimize resource, supervise, and guide the team, and ensure smooth operational continuity in respect of compliance regulation and processes.

Work 3 days from Customer office and 2 days from home in a week.

Your new day-to-day will involve:

Day-to day operations

• a fast learner, rapidly understand and gain expertise in all processes.
• verification: Research and resolve discrepancies, check requests.
• accuracy: Perform Data quality checks and drive process controls.
• efficiently: Log and report performance and customer reports
• emails timely and efficiently
• all reference materials, process documents, and knowledge repositories are kept up to date.

Service Delivery

• good relationship with customer, ensure reports are delivered to clients as per agreed timeline by understanding their requirements.
• potential issues and escalates relevant matters to the AP Manager and Head of the Department in a timely and accurate manner.
• issues and manage SLA of customer.
• areas for improvement in documentation and implement changes as necessary.
• open and transparent communication with your reporting manager, ensuring fluidity of decision.
• strong presentation skills and proficiency in using tools like Microsoft Excel

Team Management

• a team of [5] employees working in a hybrid model (3 days office, 2 days remote) in and outside of the Philippines.
• day-to-day activities to team members, guide, train, and lead the team by example.
• as subject matter expert and endorse a constant learning atmosphere within the team, that motivate and encourage teamwork.
• smooth communication within the team, provide guidance, and address any concerns or blockers.
• training needs and conduct regular refresher trainings and assessments.
• leave plan for team members.

Team Productivity and Performance Management

• and publish team productivity and performance.
• all tasks are allocated to team members and completed within the defined KPIs and timelines.
• objectives for team members according to our Performance Management system.
• ideas to simplify process leading to enhanced performance and knowledge in team.

This is what we need from you:

• Degree with specialization in Finance and Accounting
• experience (Great Advantage)
• 2 years in people management role
• 2 years in Accounts payable related role ranking from procurement to Payment
• track record of leading remote and hybrid teams effectively
• of Philippine labor regulations and best practices (Great Advantage)
• and detail oriented
• verbal and written communication
• and adaptability to thrive in a dynamic work environment.
• review and documentation

THE STRENGTH OF THE MARCURA BRAND BEHIND YOU

Marcura is led by the two visionary entrepreneurs who founded the company 21 years ago.

Their original mission, which we uphold today, is to streamline digital processes in the globally impacting shipping industry. We do this by putting our customers first.

As an established, successful, diverse and energetic company, we have developed a series of transformative products/brands specifically for the maritime industry which kill analog drag via digitalization.

Global and growing

Our 650+ customers are based in 53 countries.

Our 950+ strong team works in 25 countries.

Weâre actively developing new products and new product features, and we are targeting continued and significant growth in 2024 and 2025

You and Marcura

So far, weâve done a pretty good job with significant growth and market leading products. But weâre even more ambitious now than ever. With big future growth plans we have vacancies for some new teammates with big talents and expertise. In short: Weâve got big plans.

To be passionate about our customers, we need to be passionate about hiring (and keeping) the best talent. Thatâs hopefully where you come in.

If you are talented and passionate about digital transformation, tech, platforms, SaaS, customer service, and excellence weâd be pleased to hear from you.

Remote excellence â work from home

Four years ago, we transitioned to a fully remote working setup for all our team members around the world. Working from home:

• Allows our team members to have the flexibility of working from home (knowing they are fully supported by their colleagues, managers, and service teams, like IT and HR)
• Means that Marcura and our group companies can recruit globally, wherever the candidate calls home in our entity countries spread across the globe.
• We call our working from home practice âremote excellenceâ because our ambition is to be the best possible remote organisation.

Marcura and diversity and inclusion

Weâre 100% committed to preserving our culture of inclusion and diversity.

Weâre all different. This makes us stronger as a company and helps to ensure we serve our diverse customers in the best possible way. Weâre committed to hiring the best people for the jobs we have. And then making sure theyâre happy and can prosper. Weâve made good progress already on gender diversity, a particular issue in the shipping industry. We welcome applications from people with disabilities, who may appreciate the flexibility of our remote excellence policy (work from home). So, if you see a job, you think fits your skills and experience, weâd love to hear from you.

SOME OF THE MARTRUST BENEFITS

When you join MarTrust, and the Marcura Group, you can look forward to a host of enticing benefits, including:

• Highly competitive salary and various other benefits
• A customer-facing remote-first organization that allows you to work from the comfort of your home. We'll take care of setting up your home office IT and provide a monthly remote work allowance.
• An extensive and inclusive onboarding process, ensuring you hit the ground running and achieve success in no time.
• Flexibility to maintain a healthy work-life balance.
• Employment with a local team, while being part of a global and ambitious organization.
• A modern performance management framework designed to support your monthly growth and unleash your maximum potential.
• A vibrant working culture and the opportunity to collaborate with international players in the Banking, Payments, and Shipping industries.

Here are some of the great things about working at Marcura:

• already successful company
• growing company, launching new products, always improving and investing
• really great, fun people in the team (but youâll have to take our word for that until you start)
• global mindset, strong values and passionate colleagues from all over the world
• innovative approach to customers, our platforms and services backed by an ambitious organisation
• digital work environment thatâs constantly developing to drive excellence for our customers and our organisation
• modern communication and collaboration tools for our virtual support of customers and each other