- Provide end user technical support as needed from tickets received by
- phone, email, or customer portal
- Escalate tickets to tier 2 and tier 3 support technicians as needed
- Understanding of networking services such as DNS, DHCP, and ability to
- troubleshoot basic connectivity problems
- Workstation imaging
- Virus/Malware removal
- Maintain and update documentation
- 1-2 years providing IT support to end-users
- MUST have actual hands on experience with MSP
- Experience with administration of Office 365 and Office product suite
- Experience with administration of Active Directory, implementing
- Understanding of VoIP technologies, administration, and troubleshooting
- Knowledge of SaaS based products, and management of customer licenses
- Excellent communication skills both written and verbal
- Resourceful, and able to take initiative in a dynamic environment
- Currently, hold or be willing and able to obtain the following certifications within the designated time frame after onboarding:
- Help desk: 3 years (Preferred)
- Windows: 3 years (Preferred)
- Administering Office 365: 3 years (Required)
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- Trabaho sa kumpanya Remote na trabaho
Technical Product Support Specialist
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L1 Technical Support - Philippines - Gabtech Global, LLC
Paglalarawan
**PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***
JOB TITLE: L1 Tech Support
Working Hours: TBD (usually US hrs | Night shift)
Start Date: TBD
JOB ROLE & RESPONSIBILITIES:
JOB REQUIREMENTS:
and troubleshooting Group Policy, and AD topologies
o ITIL Foundation
o CompTIA A+
o CompTIA Net+
o CompTIA Security+
EXPERIENCE:
NOTE: Kindly take this Survey as part of our requirements: L1 Technical Support - Aptive Index Survey LINK
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