L1 Technical Support - Philippines - Gabtech Global, LLC

    Gabtech Global, LLC
    Gabtech Global, LLC Philippines

    6 oras ang nakalipas

    ₱240,000 - ₱480,000 (PHP) bawat taon * Teknolohiya / Internet
    Paglalarawan

    **PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING***

    JOB TITLE: L1 Tech Support

    Working Hours: TBD (usually US hrs | Night shift)

    Start Date: TBD

    JOB ROLE & RESPONSIBILITIES:

    • Provide end user technical support as needed from tickets received by
    • phone, email, or customer portal
    • Escalate tickets to tier 2 and tier 3 support technicians as needed
    • Understanding of networking services such as DNS, DHCP, and ability to
    • troubleshoot basic connectivity problems
    • Workstation imaging
    • Virus/Malware removal
    • Maintain and update documentation

    JOB REQUIREMENTS:

    • 1-2 years providing IT support to end-users
    • MUST have actual hands on experience with MSP
    • Experience with administration of Office 365 and Office product suite
    • Experience with administration of Active Directory, implementing

    and troubleshooting Group Policy, and AD topologies

    • Understanding of VoIP technologies, administration, and troubleshooting
    • Knowledge of SaaS based products, and management of customer licenses
    • Excellent communication skills both written and verbal
    • Resourceful, and able to take initiative in a dynamic environment
    • Currently, hold or be willing and able to obtain the following certifications within the designated time frame after onboarding:

    o ITIL Foundation

    o CompTIA A+

    o CompTIA Net+

    o CompTIA Security+

    EXPERIENCE:

    • Help desk: 3 years (Preferred)
    • Windows: 3 years (Preferred)
    • Administering Office 365: 3 years (Required)

    NOTE: Kindly take this Survey as part of our requirements: L1 Technical Support - Aptive Index Survey LINK

    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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L1 technical support