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    Japanese CSR Agent - Makati, Pilipinas - Home

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    3 araw ang nakalipas

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    1、 Address customer inquiries and complaints: This involves actively listening to customers, understanding their issues, and providing prompt and accurate resolutions through various channels like email and live chat.

    2、 Maintain a positive and professional demeanor: Customer service representatives are often the first point of contact for players, and ensuring a friendly and helpful attitude is crucial.

    3、 Up-to-date knowledge of igaming products and services: Being familiar with the specific games, bonuses, and other offerings of the company is essential to answer customer queries effectively.

    4、 Adherence to company policies and regulations: The online gambling industry is heavily regulated, and understanding and following the company's specific policies and procedures is essential.

    5、 Verifying player identities: Following Know Your Customer (KYC) regulations, you might be responsible for verifying the identity and age of players.

    6、 Identifying and escalating complex issues: For intricate problems beyond your expertise, you might need to escalate them to appropriate teams within the organization.

    要求
    1Excellent communication and interpersonal skills
    2Problem-solving and analytical abilities
    3Patience and the ability to remain calm under pressure
    4Adaptability and the ability to learn quickly

    • Native Japanese
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