- Manage the requirements and inquiries of export and domestic customers.
- Ensure accuracy of information (price, payment terms, etc.) from customer's Purchase Order for order advise transmission to Logistics.
- Coordination with plant planning, production, and Logistics teams to ensure product availability when customers need them (right product at the right time).
- Provide timely feedback to customers on the status of their orders; shipping advise for export customers and delivery advise for domestic customers.
- Ensure the accuracy of entries on the sales order advise sent to plant, Logistics, and accounting.
- Responsible in monitoring shipments and advising Sales Managers and customers should there be any delays.
- Communicate necessary information with the customer and with the workgroup.
- Capture and file customer complaints and coordinates with the complaint handling process owner to immediately address customer concerns.
- Directly supervise the function of the Customer Service Representative to ensure efficient and effective implementation of the work processes.
- Ensures implementation and adherence to existing Service Level Agreement with Strategic Customers.
- Own the Strategic Account and Key Account classification process (HLAS Tolling). Ensures proper implementation of the process.
- Joint visits with domestic customers in co-ordination with Sales/Business Manager when necessary.
- Demand planning process - implementation, metrics analysis and continuous process improvement.
- Consolidate and analyze the demand forecast from all territories in Asia – Pacific in preparation for the monthly Sales and Operations Planning.
- Coordinate closely with the respective Sales Managers to obtain significant customer demand changes.
- Communicate demand change to the plant planner in a timely manner.
- Weekly monitoring of the forecast consumption - alerting sales and the plant of drastic demand/consumption changes.
- Coordinate with the supply chain group on the raw material status and production planning of finished goods.
- Coordinate with the plant planner to ensure availability of products when customers need them.
- Coordinate with the Business/Sales Managers on projects for demand plan inclusion, to ensure growth projects are captured in the demand plan.
- Coordinate with the supply chain group on the raw material status and production planning of finished goods.
- Participate in adhoc workgroup project meetings.
- Analytical Skills
- Conceptual Thinking
- Concern for Accuracy
- Flexibility
- Interpersonal Skills
- Project/Program Implementation Skills
- Resourcefulness
- Responsiveness
- Scheduling/Monitoring Skills
- Planning, Organizing and Forecasting
- Priority Setting
- Trabaho sa kumpanya
Service Manager, Service Management Department
Para lamang sa mga rehistradong miyembro
· Job Summary: The service manager acts as the point person in terms of the deployment of transaction banking solutions and administration of client's concern and issues. He or she provides training support for clients and ensures that the same acquires sufficient knowledge resu ...
Philippines2 araw ang nakalipas
-
We're Hiring: Country Service Manager – Philippines · Location: Manila · About Our Client · Our client is a global leader in medical devices, specializing in Patient Monitoring & Life Support, In-Vitro Diagnostics (IVD), and Medical Imaging. With a strong local presence in the Ph ...
Manila ₱720,000 - ₱1,320,000 (PHP) bawat taon12 oras ang nakalipas
-
JOB SUMMARY: · The Service Manager is responsible for supervising and overseeing the daily operations of the branch, ensuring strict adherence to policies and procedures. They are accountable for the smooth operational efficiency of the New Accounts section, Accounting, and Inves ...
Manila ₱720,000 - ₱1,320,000 (PHP) bawat taon1 araw ang nakalipas
-
The ideal candidate will provide and maintain excellent customer service as the frontline service contact for external customers. · Lead and motivate staff to provide quality service in a timely manner · Serve as liaison to sales and management for consistent customer satisfacti ...
Manila, National Capital Region1 buwan ang nakalipas
-
We're Hiring: Country Service Manager – Philippines · Location: Manila · About Our Client · Our client is a global leader in medical devices, specializing in Patient Monitoring & Life Support, In-Vitro Diagnostics (IVD), and Medical Imaging. With a strong local presence in the Ph ...
Manila, National Capital Region ₱720,000 - ₱1,320,000 (PHP) bawat taon23 oras ang nakalipas
-
We empower our employees to drive their careers and are committed to provide the runway for them to grow. · Ensure adherence to regulatory and AMLC requirements. · Oversee and approve various over-the-counter transactions beyond teller authority. · Promptly acknowledge logging re ...
Manila, National Capital Region1 buwan ang nakalipas
-
· The job in short · In this role, you will manage multiple complex services and be a bridge between Backbase internal teams and our clients. You will stand in front of our new service and become one of the crucial delivery managers. · Meet the job · As a Service Manager, you ar ...
Manila ₱720,000 - ₱1,320,000 (PHP) bawat taon2 oras ang nakalipas
-
The Service Manager is responsible for supervising and overseeing the daily operations of the branch ensuring strict adherence to policies and procedures. · ...
Manila, National Capital Region1 buwan ang nakalipas
-
Yext (NYSE: YEXT) is the leading brand visibility platform, built for a world where discovery and engagement happen everywhere — across AI search, traditional search, social media, websites, and direct communications. Powered by over 2 billion trusted data points and a suite of i ...
Manila, Philippines2 linggo ang nakalipas
-
· Your role · Mission: · Lead, guide, and support a team of Service Engineers, ensure that they have the resources and guidance necessary to provide excellent service and solve customer concerns efficiently, providing proper instructions that follow standard procedures. Develop ...
Philippines ₱720,000 - ₱1,320,000 (PHP) bawat taon1 linggo ang nakalipas
-
We are looking for experienced professionals to join our Retail Banking Group in Manila for the role of Service Manager. · ...
Manila, National Capital Region1 buwan ang nakalipas
-
· Makati Shangri-La, Manila · Makati Shangri-La is a deluxe hotel located at the center of Manila's financial and commercial district, only minutes away from the international airport. The hotel offers spacious guestrooms and suites, the exclusive Horizon Club, world-class rest ...
Philippines ₱720,000 - ₱1,320,000 (PHP) bawat taon6 araw ang nakalipas
-
· About the Job · Location: Manila, Makati, Taguig, Pasig, Quezon City · Corporate Title: Assistant Manager to Manager · Work Arrangement: Onsite · Our Retail Banking Group is looking for experienced professionals to join us across Metro Manila for the role of Service Manager. · ...
Manila, Philippines ₱720,000 - ₱1,320,000 (PHP) bawat taon1 linggo ang nakalipas
-
About the Job · Location: Manila, Makati, Taguig, Pasig, Quezon City · Corporate Title: Assistant Manager to Manager · Work Arrangement: Onsite · Our Retail Banking Group is looking for experienced professionals to join us across Metro Manila for the role of Service Manager. · In ...
Metro Manila ₱720,000 - ₱1,320,000 (PHP) bawat taon1 linggo ang nakalipas
-
The Job in shortIn this role you will manage multiple complex services and be a bridge between Backbase internal teams and our clients. · You will stand in front of our new service and become one of the crucial delivery managers. · You discuss requirements and expected delivery t ...
Manila1 buwan ang nakalipas
-
We are hiring a senior IT Service Management professional with strong hands-on experience implementing ITIL processes in enterprise environments. · This role is not focused on reporting or ticket monitoring. You will be responsible for strengthening IT service operations and ensu ...
Manila1 buwan ang nakalipas
-
An exciting opportunity has arisen for a service manager within Foxgrove NSAIS based at Ayrshire Central Hospital.Foxgrove is the National Secure Adolescent Inpatient Service (NSAIS) providing a 12 bedded specialist clinical services for all of the territorial Health Boards of NH ...
Manila1 buwan ang nakalipas
-
This is a position for an IT Service Management Manager who oversees the implementation and management of ITIL-based processes such as Incident Management, Problem Management, Change Management and more. · ...
Manila3 linggo ang nakalipas
-
The job in short · In this role you will manage multiple complex services and be a bridge between Backbase internal teams and our clients. · ...
Manila Buong oras1 buwan ang nakalipas
-
We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team. · Ensure adherence to regulatory and AMLC requirements, · monitoring transactions, ...
Manila1 buwan ang nakalipas
-
An exciting opportunity has arisen for a Service Manager within Foxgrove NSAIS based at Ayrshire Central Hospital. · The role involves providing effective operational management to all staff working within Foxgrove, · leading and supporting the interface between nursing, allied h ...
Manila ₱720,000 - ₱1,320,000 (PHP) bawat taon2 linggo ang nakalipas
Customer Service Manager - Metro Manila - Musim Mas Group
1 linggo ang nakalipas
Paglalarawan
About the Company
Masurf Inc, a subsidiary of palm oil leader, Musim Mas, is strategically located in Bauan, Batangas province, Philippines. As a key manufacturing arm, Masurf specializes in the production of surfactants - the essential cleansing and foaming agents crucial to a wide range of consumer and industrial goods.
About the Role
The position is responsible for Sales Demand Planning functions. The position is responsible for direct interface with Masurf export and domestic customers supporting the Sales Team to ensure overall customer satisfaction. Overall coordination with Supply Chain, Manufacturing and Sales is critical to the function.
Responsibilities
Customer Service
Demand Planning Process
Qualification
Education - Graduate of any four- or five-year college course
Relevant Experience - Minimum two (2) years relevant experience
Competencies
Pay range and compensation package
[Pay range or salary or compensation]
Equal Opportunity Statement
[Include a statement on commitment to diversity and inclusivity.]
-
Service Manager, Service Management Department
Para lamang sa mga rehistradong miyembro Philippines
-
Service Manager
First Point Group- Manila
-
Service Manager
China Bank PH- Manila
-
Service Manager
Para lamang sa mga rehistradong miyembro Manila, National Capital Region
-
Service Manager
Para lamang sa mga rehistradong miyembro Manila, National Capital Region
-
Service Manager
Para lamang sa mga rehistradong miyembro Manila, National Capital Region
-
Service Manager
Para lamang sa mga rehistradong miyembro Manila
-
Service Manager
Para lamang sa mga rehistradong miyembro Manila, National Capital Region
-
Manager, Services
Para lamang sa mga rehistradong miyembro Manila, Philippines
-
Service Manager
Para lamang sa mga rehistradong miyembro Philippines
-
Service Manager
Para lamang sa mga rehistradong miyembro Manila, National Capital Region
-
Service Manager
Para lamang sa mga rehistradong miyembro Philippines
-
Service Manager
Para lamang sa mga rehistradong miyembro Manila, Philippines
-
Service Manager
Para lamang sa mga rehistradong miyembro Metro Manila
-
Service Manager
Para lamang sa mga rehistradong miyembro Manila
-
IT Service Management Manager
Para lamang sa mga rehistradong miyembro Manila
-
Service Manager
Para lamang sa mga rehistradong miyembro Manila
-
Manager - IT Service Management
Para lamang sa mga rehistradong miyembro Manila
-
Service Manager
Buong oras Para lamang sa mga rehistradong miyembro Manila
-
Service Manager
Para lamang sa mga rehistradong miyembro Manila
-
Service Manager
Para lamang sa mga rehistradong miyembro Manila