Customer Service Representative - Taguig - Tata Consultancy Services

    Tata Consultancy Services
    Tata Consultancy Services Taguig

    4 oras ang nakalipas

    ₱600,000 - ₱1,800,000 (PHP) bawat taon * Teknolohiya / Internet
    Paglalarawan

    Customer Service Representatives are the dynamic and highly-driven CSRs of TCS. These bright and energetic professionals work the phones with enthusiasm and accuracy and go beyond satisfying customer queries and concerns.

    Responsibility:

    • Attracts potential customers by answering product and service questions, suggesting information about other products and services.
    • Opens customer accounts by recording account information.
    • Maintains customer records by updating account information.
    • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
    • Maintains financial accounts by processing customer adjustments.
    • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
    • Prepares product or service reports by collecting and analyzing customer information.
    • Contributes to team effort by accomplishing related results as needed

    Requirements:

    • Good communication skills
    • Preferably with financial account experience, but not required
    • Can easily be trained
    • Basic knowledge in computer navigation
    • Amenable to work on shifting schedule
    • Amenable to work onsite
    • Can start ASAP/2 weeks
    • BGC site
    * Ang saklaw ng suweldo na ito ay isang pagtatantya na ginawa ng beBee
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