Team Leader - Philippines, Central Luzon, Pilipinas - SuperStaff

SuperStaff Philippines, Central Luzon, Pilipinas

5 araw ang nakalipas

Buong oras

Paglalarawan

The Team Leader is the employee that interacts and works closely with many other Customer Service Representatives. This position is at the corporate office. The Team Leader provides coaching to customer service representatives and create a standard practice in handling customers under the direction of the Operations Supervisor/Operation Manager.

Requirements

2-3years call center experience or in a similar position, preferred
Previous experience in a Senior Customer support role
Strong phone, verbal and written communication skills are required
Must be knowledgeable in basic office operations and be able to perform multiple tasks simultaneously
Must be able to work under pressure, delineate priorities when workload is abundant
Must be able to represent the company in a professional manner
Able to perform the essential duties of this position without posing a direct threat to the health or safety of self or others
Strong time management skills with the majority of your time focused on inbound calls
Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts
Excellent Leadership and People Management skills
Has an experience managing a Team before

Benefits

HMO with 1 free dependent upon hire
Life Insurance
Night Shift (10% Night Differential)
20 PTO credits annually
Great Company Culture
Career Growth and Learnings
A laptop will be provided by the company
35, ,000

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